Stuart W. ✭✭

ok, thanks i'll try cleaning the cache I've treid incognito, but thta did not eyt work

@Sébastien code ZXEL1 I tried many times to conatct

I bought a new phone and a new sim card (I had lost the old in the big rain the other week) It was not the first time.I am ashamed; I kept telling myself to make sure the phone was registered to find in case of loss) I sent them a pdf from my bank accountand a pic of the credit card Still no action??

That could be it (the protection thing;I'm not in FizzExt) , thanks But right now, I think I have a general problem with the machine which I need to fix first Thanks

Thanks will try