Comments
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Hi Lucie, Is sad when you spend all day to wait for a technician that not even give you a call to tell you that he's late or can't come. You will have to reschedule that to another day, after 24 hours were passed from your appointment. You can do that from your account, My plans. I suggest also to contact Fizz to report…
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Hi Claudine, Did you changed the modem's default password for wifi? If you did, you have to use YOUR PASSWORD to successfully connect to it. The default password is used only when installing a new modem or, after a factory reset. Usually we all change that difficult default password with something more simple like the name…
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Hi Francois, Yes, of course you can! Cheers!
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Hi Daniella, Sure you can. They are available each day including weekends, from 8 AM to 9 PM. I didn't know that till recently. And indeed, you are right, their message is somehow easy to misinterpret because they specific "business hours" which is usually used only in conjunction with week time, from Monday to Friday. So,…
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Hi Mohamed, The field for referral code should be there in page you presented. Did you stop the processus of activation in any way? If you stop the process of activation and restart later, the system consider that the account is not new (the referral code can be applied only to a brand new account). The same is happen if…
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Hi Daniella, What you have in your account may be a perk or an upgrade. The PERKs are green and they seems with a business card, they may be used only once and their data must be consumed in 30 days, if not the remaining is lost, there is no rollback for perks. The upgrades: you can find them in a hidden window down the…
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Congratulations! You did a extraordinary job!
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IMO BEFORE doing anything else, check with Fizz the situation. They will tell you what to do and how they will solve the situation. To contact Fizz, the easy way is from the phone is by facebook here: https://www.facebook.com/fizzca/ they answer as fast as they are available, or by browser from 8AM to 9 PM M-F (after you…
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Hi Bombolee, Very nice of you, I will need only 500Mb more shortly, I'm almost "empty" on this month, so yes, if you are so kind, I'll accept with gratitude. Thank you apriori.
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Hi Eli, You say that your rollover data does not appear on your phone... But the current monthly data appeared? Did you try with a browser to login to your account and see it in "Overview/See usage"? If this is the case, did you "pay your fee" later? - because it is possible that your account was disabled and the rollover…
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Me too. I had to spend this month more than I expected, so 500Mb more it would be a great and appreciated gift. Thank you.
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Hi Anika, You have to decide what to do with that message: to save or to delete. If you don't want to delete, than save it. After you save, you can listen to the next message.
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Hi Daniele, You have no choice but to check as often that you can to see if a cancelation was made or try to see if Fizz can help. Like others suggest, if available, you may use in the meantime a mobile phone with internet for connecting to work. Be careful that on mobile overpass monthly data is usually very expensive,…
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Hi, You'll find that at the end of the processus.
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Hi Alexandre. Totally agree with you.
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Hi Shannon, Fizzy already answered you, I hope your service is already restored. If not, contact Fizz by log in to your account as Fizzy explained, or by facebook. Greetings.
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Hi Maxime, You have to contact Fizz by their green bubble and chat with them. Here is just a community of users like you. We try to help other with less experience, or to share some of our knowledge for those in need like you. I suggest to contact Fizz, just to clarify your situation. If you don't know how to contact them,…
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Hi Matan, You are not the only one who wait for technician in vain. See what Fizzy wrote you, as he is very knowledgeable on FIZZ. What I should add to his post is that IMO what some tech do is not correct. Apart that you took a day off from your time and wait for him, at least the tech should call you to let you know he's…
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Hi Carlo, Thanks for replying. Concerning your "assume some priority will be given to older clients" I think is false, as Evan said he is "with Fizz since the early beta days but still haven't heard back", so, IMO we are all in the same priority, no favors apply.
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Hi Victor, Thank you for let us know what phones are in offer. Yes, they have quite a large offer, as you say, from best : Iphone, Samsung and Google. Do you by chance know some of the "special" prices for respective phones? Just to compare with the usual market. I'm not in urgent need, but if the price is "very, very"…
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Hi Fizzy, With all answers here, I will register to see what's coming. BTW, I lived with impression that now, with new CRTC rules, all cell phones are mandatory to be sold UNLOCKED ... Isn't it?
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Hello Sara. Good questions. I know you can have multiple number on the same account, but IMO you can't have referral for yourself because is the same account. You have to refer a new client with another email (=another account). I may suggest to use another email address of yours (or if you have not, just make yourself a…
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Thanks again Fizzy. You are a really Encyclopedia. I understand that for financing they need a beta testing, but for the phones? In Fizz network are already all kind of mobile, no restriction, and they already know what is working or not. Are they specially configured for Fizz?
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Hi, You have to contact Client Service to report that. I think they will send a tech to fix that. IMO is bad work of first tech, but I'm not a guru... You may contact Fizz by choosing the green chat bubble (after login in your account and search for any answer in help). The bubble is in bottom right of windows only in…
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Thank you Fizzy. It was not clear, moreover because a lot of models/manufacturers client's propriety are already in Fizz network, so why beta testing? Just if is a special fabrication for Fizz...
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Yes, Yves, sure: THANKS FIZZ! We appreciate this small gifts.
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Yes, me. I was surprised too, as I make use of old one two days ago...
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Hi Danny, Fizzy gave me in the post here above, the link for details, inscriptions, etc. I didn't well understood if this beta program is for mobile phones or for home phones... Can you help?
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Thank you.
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Hi Haroon, Did you receive some data?