Jacky L. #58 ✭✭

So i contacted customer support. They will have to escalate this to their technical support team. It seems theres a bug with the APN that is unable to accept our network registration. Funny thing is, my mom has the same problem. She uses a iphone 7 plus , i use a samsung note 10. So this isnt android/ios related.

I am now getting Fizz EXT , so voice / text / 4G works. No LTE of course because its a EXT network.

I am getting unable to Register to network. It happened to me during lunch. This is not normal!! I am located in Brossard

I get the error : unable to register to network Samsung galaxy note 10

It doesn't work with me either. The problem started around 12h pm during lunch. I have forced my phone in GSM mode and I can only get Fizz Ext network. I cannot find the main networks APN. No data, no LTE. If I do not force gsm mode, I cannot even call or text at all. This is why I am forced to use gsm mode so I can at…

Voice and text are ok, no data and no LTE. Cannot find any network except if I force into gsm mode to find FIZZ EXT

Wow no kidding, I have the same exact problem. It was around 12h pm that my phone started not working. I messaged fizz and they said server were ok wtf. It doesn't work with my mom either. I reset, factory reset, cache cleaned and even tried many things. All I can do now. Is force my phone on GSM so I can at least get Fizz…

We already have pretty limited tech support for iPhones and androids , i doubt there's any support for blackberry users since they probably represent 0.1% of the customers.

you can always go back to your old company. If you did your research, you will know that they've been in business for less than half a year. Problems are for sure to occur. You were attracted by the price... now either keep it or change company.

there's no why , its just freaking down LOL do we look like we work for Fizz

i dont understand, people are able to ask questions but wont take 1-2 mins to see if others have similar problems ??

@Marco Pagliaro completely agree with Marco lol , go ahead and go to Bell. I had Home phone + fibe tv + fibe 300 internet , i asked them to give me a better price for the cellphone, they basically told me to F.O. , customer service litterally told me this : Bell mobility does not give good deals because we offer superior…

LTE Data / call / msgs is back online for me now. Im located in Brossard / South shore

works for me now, im located in Brossard / Southshore. LTE is online. Didn't have to restart my phone, it just went on by itself.

if i could give you a big dislike for this useless post, i would of done it.

It is not as simple as you think when it comes to large scale technical problems. Two reasons why they don't give estimates : 1. The possibility to not be able to meet the estimated time due to a large scale tech problem 2. Avoid any complaints / angry mobs if estimated time is not met.

So fizz network goes down and you don't do your research and you wonder if the company got shut down, really?

Im not on Fizz side but any service providers, you have to pay first. Its been 4-5 months since the 1st time we had network problems. Should be fixed soon. Im still on beta pricing so i have no complains at all. Since Fizz is about Virtual service, you guys should get used to using Status…

i believe its the system that gives you the invitation depending where you live.

@Dallaire Its like hoping to pay houses at the price when it was 20 years ago.

35$ for 60mbps and 45$ for 120mbps. I think its a steal for 120mbps 45$. I got invited , my friend too. We started fizz around november.

For me, the tracking said delivered but it was never delivered. Few days later, it was inside my mail box lol , just be patient i guess

i just received the email today!

i did not receive this email though but i will still stay with them. Got few referals bonuses ... and fizz is definately the cheapest out there if you are not looking to get a new phone contract.

I feel sorry for those who's paying the retail price, i am still on Beta so i don't mind that much (7.50$ a month) but come on , i hope everyone who's paying retail price should get compensated. In 2018, who the hell uses 3G over LTE?????? its a huge difference.

how do you get Fizz home internet? It says its not availale yet when i click on the website menu

Im still on BETA plan so i have nothing to complain about. I would be pissed though, if i paid 40$ plan and LTE didnt work ... there's a huge difference in terms of speed. Im still stuck in 3G .........

Like i said guys, The status is not accurate. It took me a week to get it. Status said delivered but it wasnt. Don't rely on Fizz shipping status. GOod luck.

Here's your problem it seems, i got Carrier : Fizz 34.1. Try on your iPhone. I doubt it'll work for iPad.

Read carefully, i didnt only ask you about the iOS , i also asked you to press in Carrier in Settings , General, About.