Cambria ✭✭

Hey @Jessy_ref_i88b6 I’m in Verdun, and yesterday we were fine. It’s just this morning. I’ve sent a DM through Messenger but seems like it might take a while before someone gets back to me. Thank you though!

As mentioned above, best solution is to contact Fizz. If, however, you did the same thing I did and did NOT select any options to make/receive calls, that may explain everything. I had originally only taken data and unlimited messaging, which made it impossible to make or receive calls. I bought 60 minutes and solved the…

Same here in Mount Royal. I guess they're progressively returning service..?

Literally not your fault; the service has been down for about an hour, depending on where you are. https://fizz.ca/en/faq/status-services

@Zhenkun same. It would avoid a lot of repeat questions and people thinking that the Hub is a company-run thing...

When I was reading up on them before switching, they were pretty open about the fact that they expected this kind of issue for the first little while. I had no idea it was gonna be on a weekly basis, though...

Same here in Mt Royal. Their latest update : April 2, 2019 9:40 a.m. - We noticed some instabilities on our network, which would explain why some members cannot use their services. We're currently investigating to pinpoint the cause as soon as possible.

...the other six days of the week? Idk man, we're all upset I think.

@David, this is the second time in as many weeks. Same day of the week, too, but idk if that has anything to do with it.

Making the most out of a crappy situation.

I'd suggest checking https://fizz.ca/en/faq/status-services once in a while to see if they have updates. None yet, though. Remember that this is a user-based forum; none of us actually work for Fizz, but I'm... hoping they're doing something about this.

No update from Fizz on the status page either... https://fizz.ca/en/faq/status-services

Same in Mt Royal. Maybe there's something specific about Tuesdays that makes stuff crash?

From https://fizz.ca/en/faq/status-services : March 25, 2019 - 9:45 am: Fizz is aware that some of its members cannot use their mobile services. The issue has been identified and a dedicated team is currently working to address it. Fizz apologizes for the inconvenience this may be causing you.

It's a known issue; Fizz disclaimed that there would be network issues while they try to keep up with demand, as they are a new company.

It's a network issue; some services have been down this morning.

Maybe a better user forum, or something that's a little more intuitive to navigate? Just remembering how to get to the community hub took me a few days...

I've been having issues with sending text messages, specifically. Data seems to be okay, though I haven't gotten or made phone calls yet. Fizz warned that, as a new company, there would inevitably be issues down the line while they try to get everything running. Especially with the huge influx of new customers—in no small…