Internet outage?

Cambria
Cambria Posts: 26 ✭✭
in Internet

I don’t know how long it’s been going on but we haven’t had an internet connection it at least an hour. We’re “connected” but there’s no internet. The fizz app speed test said everything was fine but it really absolutely is not. I’ve tried everything to fix this issue and even checked the lights on the modem to make sure everything was okay. Is anyone else experiencing issues today? How can I avoid this kind of thing happening?

Answers

  • Jess_i88b6
    Jess_i88b6 Posts: 13,884 ✭✭
    edited August 2022

    Hi @Cambria

    Where you are located? Yesterday there was a problem around NDG

    You can chat in direct

    • Sign into your account

    • Follow the link on this page: https://fizz.ca/en/faq/im-unable-log-my-fizz-account-what-do-i-do

    • Wait 3 seconds for the green bubble with a '❔' appears at the bottom right of the browser, if you use a phone you must use it in desktop or horizontal mode

    • Choose the option 💬 chat

    • If the green bubble does not appear make sure your ad blocker is disabled, otherwise try with another browser.

    Other means of contact

    • Whatsapp: (438) 393-5814

    • By private message on Twitter: https://mobile.twitter.com/fizz_ca

    • By private message on Facebook: https://www.facebook.com/fizzca/

  • Cambria
    Cambria Posts: 26 ✭✭

    Hey @Jessy_ref_i88b6

    I’m in Verdun, and yesterday we were fine. It’s just this morning. I’ve sent a DM through Messenger but seems like it might take a while before someone gets back to me. Thank you though!

  • Pepito
    Pepito Posts: 1 ✭✭

    Same for us in Verdun. Modem says everything is ok but no internet.

  • Jess_i88b6
    Jess_i88b6 Posts: 13,884 ✭✭

    Hi @Cambria

    Vous devriez utilser la chat, en utilisant facebook peut prendre quelques heures avant d'avoir un réponse

  • Aperson
    Aperson Posts: 1 ✭✭

    I'm in Verdun and my Internet is down too :(

  • kornikopic
    kornikopic Posts: 4 ✭✭
    edited August 2022

    I'm in Verdun and internet is working randomly. I can access some websites but not all. I restarted my modem, no success.

  • Blade19
    Blade19 Posts: 1 ✭✭

    +1 on a Verdunite with some sites working, others not. Like work...Just great haha.

  • Guigui
    Guigui Posts: 1 ✭✭

    Another Verdun resident here, same for me. Internet stopped working around 4:30 AM today if I'm to believe my "smart" plugs.

  • Suzyjo
    Suzyjo Posts: 4 ✭✭

    I am in verdun and my internet isn’t working.

  • AGA
    AGA Posts: 1 ✭✭

    In LaSalle, Montreal, my router is technically connected to the Internet but it is so slow it is unusable.

  • Maximilien
    Maximilien Posts: 9 ✭✭

    probleme generalisé dans le sud ouest de montreal apparrement

  • Jess_i88b6
    Jess_i88b6 Posts: 13,884 ✭✭

    Voici un lien interessante https://downdetector.ca/status/videotron/

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