eSIM transfer

Mariu98_
Mariu98_ Posts: 2 ✭
in My Mobile
I need to transfer my eSIM to my new phone

Answers

  • MobileFizzer_VBMV6
    MobileFizzer_VBMV6 Posts: 658 ✭✭
    edited January 18

    Go to https://zone.fizz.ca/dce/customer-ui-prod/account/plan
    Manage my plan -> Change my SIM. Follow the instructions.
    Please be aware that it will take 30 minutes and possibly a phone reboot for the new eSim on the new phone to activate. DO NOT delete the new eSim from the new phone if it doesn't seem to work at first.

    Refer to this for more information:
    https://fizz.ca/en/faq/how-can-i-change-sim-associated-my-mobile-plan

  • alexanderluo10890
    alexanderluo10890 Posts: 1,851 ✭✭

    Scan the QR code and install your eSIM within 30 minutes of ordering. Once installed on your phone, do NOT delete your eSIM.

  • propea
    propea Posts: 439 ✭✭

    @Mariu98_ said:
    I need to transfer my eSIM to my new phone

    No problem, transferring your Fizz eSIM to a new phone is pretty straightforward. Here’s how it works:

    How to transfer your Fizz eSIM

    1️⃣ Log in to your Fizz account
    2️⃣ Go to My plans > Manage my plan (for your mobile line)
    3️⃣ Select Change SIM
    4️⃣ Choose eSIM, then follow the instructions
    5️⃣ Scan the new QR code with your new phone to activate the eSIM

    👉 Once the eSIM is activated on the new device, it will automatically be deactivated on the old phone.

    Important tips

    Make sure your new phone supports eSIM and is unlocked

    Have access to Wi-Fi during activation

    Don’t delete the eSIM from your old phone until the new one is working

    If you run into any issues during the transfer, Fizz support can help reset the eSIM so you can try again.

  • BeakBird
    BeakBird Posts: 5,625 ✭✭

    @propea said:

    @Mariu98_ said:
    I need to transfer my eSIM to my new phone

    No problem, transferring your Fizz eSIM to a new phone is pretty straightforward. Here’s how it works:

    How to transfer your Fizz eSIM

    1️⃣ Log in to your Fizz account
    2️⃣ Go to My plans > Manage my plan (for your mobile line)
    3️⃣ Select Change SIM
    4️⃣ Choose eSIM, then follow the instructions
    5️⃣ Scan the new QR code with your new phone to activate the eSIM

    👉 Once the eSIM is activated on the new device, it will automatically be deactivated on the old phone.

    Important tips

    Make sure your new phone supports eSIM and is unlocked

    Have access to Wi-Fi during activation

    Don’t delete the eSIM from your old phone until the new one is working

    If you run into any issues during the transfer, Fizz support can help reset the eSIM so you can try again.

    Good answer. 👍

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