Low speed...

Tahnvalas
Tahnvalas Posts: 4
edited November 14 in My Mobile
Hello!

I've been noticing lately that I'm getting low speed on my mobile phone (pixel 9). Speed test shows between 30 and 50 Mbps. Seems quite low to me. I've reset my mobile network settings to no avail.

What could be the problem?

Best Answer

  • Bois_3ISKD
    Bois_3ISKD Posts: 7,091 ✭✭
    edited November 12 Answer ✓

    On the "Status of our services" page, it says:

    "Due to power outages in several regions in Québec, temporary interruptions or degradation of telecommunication services may affect some of our members in the following areas:

    • Montérégie
    • Lanaudière
    • Montréal
    • Laurentides
    • Laval
    • Saguenay-Lac-Saint-Jean
    • Estrie

    Services that may be affected:

    • Internet
    • Mobile phone "

    https://fizz.ca/en/faq/status-services

Answers

  • GyslainH
    GyslainH Posts: 721 ✭✭

    Sometimes it could be if you are far from the towers how many bars do you have on your cell

  • Celine_CodeAU1GF
    Celine_CodeAU1GF Posts: 314 ✭✭

    @Tahnvalas said:
    Hello!

    I've been noticing lately that I'm getting low speed on my mobile phone (pixel 9). Speed test shows between 30 and 50 Mbps. Seems quite low to me. I've reset my mobile network settings to no avail.

    What could be the problem?

    It could be because of the snow... 😂

  • Bois_3ISKD
    Bois_3ISKD Posts: 7,091 ✭✭

    @Tahnvalas said:
    Hello!

    I've been noticing lately that I'm getting low speed on my mobile phone (pixel 9). Speed test shows between 30 and 50 Mbps. Seems quite low to me. I've reset my mobile network settings to no avail.

    What could be the problem?

    Currently, there are several outages

  • MobileFizzer_VBMV6
    MobileFizzer_VBMV6 Posts: 525 ✭✭
    edited November 12

    Mobile networks are a shared medium. Your speed depends on how many other people are using data in your area. I also don't think, 30-50 Mbps is particularly slow, pretty much in the range that I would expect from a mobile service.

    Keep in mind, you burn through one gig of data in less than 3 minutes, if you continuously use a data rate of 50 Mbps.

    You can try temporarily switch to a Fizz EXT network by using your phone's manual network connection and may get a higher data rate (subject to their current capacity in the same area). However, be aware, continuous use (more than three months) of the Fizz EXT networks outside of Fizz subscription areas or in areas where Fizz has its own network coverage may result in limitation of your Fizz services as it violates Fizz' service terms.

  • Fizz_Code_FRERG
    Fizz_Code_FRERG Posts: 1,173 ✭✭

    Probably related to the weather condition

  • GyslainH
    GyslainH Posts: 721 ✭✭

    Doubt it people.blame the weather too easily

  • Mike RZMAX
    Mike RZMAX Posts: 7,081 ✭✭

    Many power outages today!

  • GyslainH
    GyslainH Posts: 721 ✭✭

    I’m lucky here services rarely goes,down

  • Tahnvalas
    Tahnvalas Posts: 4
    Alright! Thanks for all your answers. I looked around in settings/network. I was connected to Videotron. Tried connecting to fizz, and now I'm getting 100mbps from about 10-15 at the gym today.

    I guess it's fixed...? Don't understand why fizz wasn't selected by default.
  • GyslainH
    GyslainH Posts: 721 ✭✭

    Awesome news

  • Fizz_Code_FRERG
    Fizz_Code_FRERG Posts: 1,173 ✭✭

    @Tahnvalas said:
    Alright! Thanks for all your answers. I looked around in settings/network. I was connected to Videotron. Tried connecting to fizz, and now I'm getting 100mbps from about 10-15 at the gym today.

    I guess it's fixed...? Don't understand why fizz wasn't selected by default.

    Thanks for the update

  • alexanderluo10890
    alexanderluo10890 Posts: 1,484 ✭✭

    Will outages slow down internet speed?

  • GyslainH
    GyslainH Posts: 721 ✭✭

    It can yes depending on the routing the traffic takes

This discussion has been closed.