Reward pages are broken in Customer Zone

MobileFizzer_VBMV6 · November 5

The reward pages are broken in my customer zone. It says, I have 0 points, 0 upgrades, 0 perks and 0 badges. Referrals, Gifting and Friends are still listed accurately. If I click on upgrades or perks, the web page is never loading.

GyslainH · November 5

Did you try to refresh your cache or another browswer?

MobileFizzer_VBMV6 · November 5

Yes. I see the same behaviour on both my iPad as well as MS Edge on Windows 11.

GyslainH · November 5

@MobileFizzer_VBMV6 said:
Yes. I see the same behaviour on both my iPad as well as MS Edge on Windows 11.

The page is having issue im guessing try this link for me it works well

https://zone.fizz.ca/dce/customer-ui-prod/loyalty;preserveFragment=true#perks

MobileFizzer_VBMV6 · November 5

The badges page still loads and shows all the badge I have as active. Only upgrades and perks pages won't load. And the totals show zero for points, upgrades, perks and badges.

GyslainH · November 5

@MobileFizzer_VBMV6 said:
The badges page still loads and shows all the badge I have as active. Only upgrades and perks pages won't load. And the totals show zero for points, upgrades, perks and badges.

I'm guessing its just a bug be patient, pages loads really slow for me too and.i often have to refresh, if not wait at 8AM Est and contact chat

suresh0704 · November 5

Yes, same with me.

Bois_3ISKD · November 5

@MobileFizzer_VBMV6 said:
The reward pages are broken in my customer zone. It says, I have 0 points, 0 upgrades, 0 perks and 0 badges. Referrals, Gifting and Friends are still listed accurately. If I click on upgrades or perks, the web page is never loading.

This bug sometimes occurs.
Clear your browser's cache.