My calls are not working after 13 octobre. Galaxy A22 5g model SM-A226B/DSN.

CAmilaQUebec
CAmilaQUebec Posts: 3 ✭✭
in My Mobile

I did the reset at my phone and my calls are not working. Before this date, it was ok. But now, I can't do calls neither receive them.

There are only 2 options to this situation: buy a phone at the list compatible FIZZ VoLTE or change my plan to a FIZZ partner?

Answers

  • Bois_3ISKD
    Bois_3ISKD Posts: 6,553 ✭✭
    edited October 25

    @CAmilaQUebec said:
    I did the reset at my phone and my calls are not working. Before this date, it was ok. But now, I can't do calls neither receive them.

    There are only 2 options to this situation: buy a phone at the list compatible FIZZ VoLTE or change my plan to a FIZZ partner?

    The 3G network must be disabled in your area

    Galaxy A22 is not in the list of compatible phones
    https://fizz.ca/en/faq/compatible-devices#3

  • Fizz_Code_FRERG
    Fizz_Code_FRERG Posts: 647 ✭✭

    @CAmilaQUebec said:
    I did the reset at my phone and my calls are not working. Before this date, it was ok. But now, I can't do calls neither receive them.

    There are only 2 options to this situation: buy a phone at the list compatible FIZZ VoLTE or change my plan to a FIZZ partner?

    I recommend getting a new phone, because partner will also remove 3G soon or later

  • CAmilaQUebec
    CAmilaQUebec Posts: 3 ✭✭

    My phone is 5g.

  • Fizz_Code_FRERG
    Fizz_Code_FRERG Posts: 647 ✭✭

    @CAmilaQUebec said:
    My phone is 5g.

    It need VoLTE

  • Celine_CodeAU1GF
    Celine_CodeAU1GF Posts: 198 ✭✭

    You should try with another phone if you have this option.

  • MobileFizzer_VBMV6
    MobileFizzer_VBMV6 Posts: 476 ✭✭

    @CAmilaQUebec said:
    My phone is 5g.

    It doesn't matter that the phone is 5G. It is not designed for the North American market.
    SM-A226B, the B means, you have a Europe/Asia/Pacific variant of this phone.
    With 3G shutting down, you have to rely on VoLTE to make or receive calls. Your Europe/Asia/Pacific Samsung phone won't have the required configuration to access VoLTE services on some or any North American carriers.

  • Mike RZMAX
    Mike RZMAX Posts: 6,783 ✭✭

    No compatible

  • CAmilaQUebec
    CAmilaQUebec Posts: 3 ✭✭

    My calls were ok until 31 august. I was out of Canada between 1 september - 13 octobre. Between 13 octobre -24 octobre, I could call anyone but I couldn't receive any calls. And after reset my phone , I couldn't call anyone neither listen my voicemail. I thing there is a technical work here to Fizz. It is not just say: or you buy another phone or you can go to Fizz "partner".

  • Fizz_Code_FRERG
    Fizz_Code_FRERG Posts: 647 ✭✭

    @CAmilaQUebec said:
    My calls were ok until 31 august. I was out of Canada between 1 september - 13 octobre. Between 13 octobre -24 octobre, I could call anyone but I couldn't receive any calls. And after reset my phone , I couldn't call anyone neither listen my voicemail. I thing there is a technical work here to Fizz. It is not just say: or you buy another phone or you can go to Fizz "partner".

    Your phone is not VoLTE and Fizz recently required VoLTE, your zone may have been affected more recently. So yes it resume to those two choices only.

  • BradDoell
    BradDoell Posts: 383 ✭✭
    edited October 25

    Hi @CAmilaQUebec

    Here is the FAQ on the topic. It should have the answers to your questions.

    https://fizz.ca/en/faq/why-volte-important

    And see point #4 here re 5G

    https://fizz.ca/en/faq/compatible-devices#3

    Cheers,
    Brad

  • G225 code IRSGE
    G225 code IRSGE Posts: 7,992 ✭✭

    Exactly, SM-A226B, the B means, you have a Europe/Asia/Pacific variant of this phone. This phone missing many frequency of north america and not compatible with Volte de Fizz.

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