My calls are not working after 13 octobre. Galaxy A22 5g model SM-A226B/DSN.
I did the reset at my phone and my calls are not working. Before this date, it was ok. But now, I can't do calls neither receive them.
There are only 2 options to this situation: buy a phone at the list compatible FIZZ VoLTE or change my plan to a FIZZ partner?
Answers
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@CAmilaQUebec said:
I did the reset at my phone and my calls are not working. Before this date, it was ok. But now, I can't do calls neither receive them.There are only 2 options to this situation: buy a phone at the list compatible FIZZ VoLTE or change my plan to a FIZZ partner?
The 3G network must be disabled in your area
Galaxy A22 is not in the list of compatible phones
https://fizz.ca/en/faq/compatible-devices#30 -
@CAmilaQUebec said:
I did the reset at my phone and my calls are not working. Before this date, it was ok. But now, I can't do calls neither receive them.There are only 2 options to this situation: buy a phone at the list compatible FIZZ VoLTE or change my plan to a FIZZ partner?
I recommend getting a new phone, because partner will also remove 3G soon or later
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My phone is 5g.
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@CAmilaQUebec said:
My phone is 5g.It need VoLTE
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You should try with another phone if you have this option.
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@CAmilaQUebec said:
My phone is 5g.It doesn't matter that the phone is 5G. It is not designed for the North American market.
SM-A226B, the B means, you have a Europe/Asia/Pacific variant of this phone.
With 3G shutting down, you have to rely on VoLTE to make or receive calls. Your Europe/Asia/Pacific Samsung phone won't have the required configuration to access VoLTE services on some or any North American carriers.0 -
No compatible
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My calls were ok until 31 august. I was out of Canada between 1 september - 13 octobre. Between 13 octobre -24 octobre, I could call anyone but I couldn't receive any calls. And after reset my phone , I couldn't call anyone neither listen my voicemail. I thing there is a technical work here to Fizz. It is not just say: or you buy another phone or you can go to Fizz "partner".
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@CAmilaQUebec said:
My calls were ok until 31 august. I was out of Canada between 1 september - 13 octobre. Between 13 octobre -24 octobre, I could call anyone but I couldn't receive any calls. And after reset my phone , I couldn't call anyone neither listen my voicemail. I thing there is a technical work here to Fizz. It is not just say: or you buy another phone or you can go to Fizz "partner".Your phone is not VoLTE and Fizz recently required VoLTE, your zone may have been affected more recently. So yes it resume to those two choices only.
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Here is the FAQ on the topic. It should have the answers to your questions.
https://fizz.ca/en/faq/why-volte-important
And see point #4 here re 5G
https://fizz.ca/en/faq/compatible-devices#3
Cheers,
Brad0 -
Exactly, SM-A226B, the B means, you have a Europe/Asia/Pacific variant of this phone. This phone missing many frequency of north america and not compatible with Volte de Fizz.
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