i have tried at 3 different credit cards but it keeps declining

A.J.
A.J. Posts: 11 ✭✭
in Your Fizz Account

i have tried to add 3 different credit cards for a payment option and it keeps declining im attempting to get a fizz mobile plan but these chat bots are just wasting my time can someone at fizz please update my credit card otherwise i will just take my business elsewhere? this is been over a week with no success WTF?

Answers

  • PF_Ref_D2U9A
    PF_Ref_D2U9A Posts: 7,714 ✭✭

    Hi AJ

    If the problem continues, you can contact Fizz customer service by opening this link: https://fizz.ca/en/faq/resolving-issues and simply scroll down until you see the green bubble, then click on it to start your chat session with Fizz customer service.

    They will surely be able to help you.


    You can also do it on Facebook: https://facebook.com/fizzca

    -By private message on Twitter : https://mobile.twitter.com/fizz_ca

    -Whatsapp : (438) 393-5814

  • PF_Ref_D2U9A
    PF_Ref_D2U9A Posts: 7,714 ✭✭

    You can use a Visa or MasterCard credit card to pay for your Fizz plans.

    - including Visa or MasterCard prepaid cards which accept recurring payments

    - including also Debit MasterCard or Visa Debit card


    Other cards such as debit cards, American Express (Amex), Dinners, and others are not accepted.

    Foreign credit/debit cards are not all accepted.


    source: https://fizz.ca/en/faq/what-payment-methods-can-i-use

    You can use the online prépaid credit card KoHo

  • Emporium
    Emporium Posts: 2,306 ✭✭

    If you are using pre-paid card (like Myvanilla or others), you need to register the cards and ensure that the address associated to the cards, is the same as the billing address on your Fizz account.

  • Qwertysac
    Qwertysac Posts: 24 ✭✭

    Hello, in order to make sure the credit card isn't declined, please ensure the last name and the postal code (billing address) on the Fizz account and the credit card match. Otherwise, the billing system may prevent the credit card from being due to a mismatch of credentials.

  • A.J.
    A.J. Posts: 11 ✭✭

    i have done everything everyone suggested and still no help? im at loss here i have messageer open, whats app as well and no one is doing anything about it??

  • Emporium
    Emporium Posts: 2,306 ✭✭

    @A.J.

    The quickest is typically the Chat however.

    Unfortunately, here we are all users, and not much we can do on accounts.

  • A.J.
    A.J. Posts: 11 ✭✭

    NO ONE IS RESPONDING TO ME THIS IS A JOKE LOL

  • Tom_7777
    Tom_7777 Posts: 2 ✭
    > @Emporium said:
    > If you are using pre-paid card (like Myvanilla or others), you need to register the cards and ensure that the address associated to the cards, is the same as the billing address on your Fizz account.

    How to "register"??
  • MobileFizzer_VBMV6
    MobileFizzer_VBMV6 Posts: 409 ✭✭

    The registration process depends on the prepaid credit card you use. You have to register the same billing address at both your credit card provider as well as on your Fizz plan. During payment, portions of the billing address will be compared and act as a 2nd authentication factor to secure the payment.

    More information about acceptable payment cards are available here:

    https://fizz.ca/en/faq/what-payment-methods-can-i-use

  • wenhan
    wenhan Posts: 2,330 ✭✭

    @A.J. said:
    NO ONE IS RESPONDING TO ME THIS IS A JOKE LOL

    when you opened the chat did you type "speak with agent"?
    after that you wait.

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