good morning. I need to inform fizz about my visa card payment

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Liviu B.
Liviu B. Posts: 4 ✭✭
edited August 1 in Your Fizz Account

good morning. I need to inform fizz about my visa card payment

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  • elena code xzi4t
    elena code xzi4t Posts: 12,609 ✭✭
    edited July 25 Answer ✓

    You need to update the payment method the guide https://fizz.ca/en/faq/how-do-i-update-my-payment-method-or-credit-card-information

    Log into your account.
    Under My settings > Payment methods, click on Add a new payment method.

    Select the plan you wish to associate with a new card.
    Click on Manage plan > Change my payment method
    Select the payment method with which you’d like this plan to be associated with.

  • popfizz
    popfizz Posts: 665 ✭✭
    Answer ✓

    If you don't get your new visa card in time and you fail to make your payment in time, your plan will be suspended. You won’t be able to use your services until a payment is made to reactivate them.

    When your plan is suspended, you have one payment cycle (so one month) to make your payment. The deadline will be indicated in your account, as well as in the communications that will be sent to you to this effect.

    If you get your new visa card within a month, the steps to catch up and pay for your plan are the same whether your plan is at risk of being suspended or already suspended:

    1. Log into your account on fizz.ca
    2. Once connected, you should see a pop-up with your plan, explaining what you must do, and by when. If you don’t see a pop-up, select the plan in question to see that same info.
    3. Click on button “Proceed to payment” and follow the on-screen steps. You can pay with the same payment method or add a new one. Here you would be adding your new visa.

    Once your payment is received within the required delay, we’ll work to reactivate your services, and you’ll receive an email confirmation as soon as everything is ready. For a mobile or internet plan, expect at most a two-hour delay.

    Pay attention to the new date of your payment cycle mentioned in your confirmation email. Since your plan will have been suspended for a bit, your payment cycle will shift.

    More details here: https://fizz.ca/en/faq/how-do-i-fix-payment-issue

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