With the new model available,will I get an upgrade ?

Danny C. #33740
Danny C. #33740 Posts: 1 ✭✭
edited June 13 in Internet

I just upgraded to the 960 mb speed. Will this mean that I will receive a new modem as it is currently offered to new customers or will I keep the one I have ?

Answers

  • Mike RZMAX
    Mike RZMAX Posts: 5,114 ✭✭
    edited June 10

    @Danny C. #33740 said:
    I just upgraded to the 960 mb speed. Will this mean that I will receive a new modem as it is currently offered to new customers or will I keep the one I have ?

    The new modem is for new customers who will be signing up for the Internet, so you will not receive it.

  • Mark123_2024
    Mark123_2024 Posts: 6,971 ✭✭

    @Danny C. #33740 said:
    I just upgraded to the 960 mb speed. Will this mean that I will receive a new modem as it is currently offered to new customers or will I keep the one I have ?

    You will keep your old modem. The new modem is only for new contracts. There is no way for the old customers to order it.

  • alexanderluo10890
    alexanderluo10890 Posts: 734 ✭✭

    Just cancel it and reapply. You'll get new modem and 25$ bonus.

  • swatt_code_K2HJV
    swatt_code_K2HJV Posts: 339 ✭✭

    You will keep your modem unless it is defective.

  • Mark123_2024
    Mark123_2024 Posts: 6,971 ✭✭

    @alexanderluo10890 said:
    Just cancel it and reapply. You'll get new modem and 25$ bonus.

    I guess you need to make a new account with a new email.

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