VoLTE compatibility

Amros62
Amros62 Posts: 6 ✭
edited April 25 in My Mobile
We have 2 cells(Samsung Note SM-N960V and S8 SM-G950W) and we have the message that they are not VoLTE compatible. What are our options? Can we change the sim card to make them compatible, or is it the phone (don't think so as I have a S8 for work with another provider and it is compatible), or is it the provider, Fizz?
Looking forward to your prompt response.
Thank you

Answers

  • G225 code IRSGE
    G225 code IRSGE Posts: 6,100 ✭✭
    edited April 23

    Hi download last update and retry. If not the phone doesn’t compatible With Volte of Fizz.

    Test with #8378.

  • elena code xzi4t
    elena code xzi4t Posts: 11,738 ✭✭

    Hi @Amros62
    at this point in time the 2 phones are not in the list of certified phone you can check here https://fizz.ca/en/faq/compatible-devices, The best way to confirm whether your phone is VoLTE-compatible at Fizz is, once your Fizz mobile plan is activated, to make a call by dialling #TEST (#8378) on your mobile phone while at home.

    I really find difficult that this two phones will be certified since are out of updates and difficult to support.

    Did you try to check on your account, sometime Fizz users a perks with a discount to buy a news or used phone from their shop.

    Regarding the SIM, if your SIM has a red thunder on it the SIM is VoLTE.

    Finally the certified phone it is give from the provider

  • Gramart
    Gramart Posts: 1,230 ✭✭

    You have to check that the sim has a red bolt on it and that the phone is compatible by doing a test call to #8378

  • suresh0704
    suresh0704 Posts: 37 ✭✭

    You can use either for now as both are not compatible with VoLTE calls will be on 3G. No problem for now till 3G is stopped, we still have some time left. I would say s9 is better as it is latest and have better processor.

  • G225 code IRSGE
    G225 code IRSGE Posts: 6,100 ✭✭

    @suresh0704 said:
    You can use either for now as both are not compatible with VoLTE calls will be on 3G. No problem for now till 3G is stopped, we still have some time left. I would say s9 is better as it is latest and have better processor.

    3G end in July 2025...

  • suresh0704
    suresh0704 Posts: 37 ✭✭

    @G225 code IRSGE : Are you sure for Fizz/Freedom. I don’t think so. I didn’t see any news from Fizz/ Freedom. The network still needs to be expanded in many places, I receive only 3G in quite some places near Halton hills, ON.

  • Amros62
    Amros62 Posts: 6 ✭
    Thank you all for your responses.
  • G225 code IRSGE
    G225 code IRSGE Posts: 6,100 ✭✭
    edited April 24

    For Fizz yes many ads and big carreer too. This end average July for all Canada.

    No 3G on USA now.

    @suresh0704 said:
    @G225 code IRSGE : Are you sure for Fizz/Freedom. I don’t think so. I didn’t see any news from Fizz/ Freedom. The network still needs to be expanded in many places, I receive only 3G in quite some places near Halton hills, ON.

  • suresh0704
    suresh0704 Posts: 37 ✭✭

    @G225 code IRSGE , Okay thank you, I know there is no 3G in the USA and big three may turnoff 3G. I am expecting Fizz to continue for quite some more time.

  • elena code xzi4t
    elena code xzi4t Posts: 11,738 ✭✭

    @suresh0704 said:
    @G225 code IRSGE , Okay thank you, I know there is no 3G in the USA and big three may turnoff 3G. I am expecting Fizz to continue for quite some more time.

    This is independent of Fizz, since Fizz is using other infrastructures therefore it cannot decide when the 3G will be turn off

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