Does a phone have to be paid off to transfer the number?

BradDoell
BradDoell Posts: 321 ✭✭
edited March 31 in My Mobile

Hi,

I am helping my brother transfer his son to Fizz.

I created an account for his, used my brother code and have been waiting two hours now for the authorization text with no results.

The phone is still on a payment plan with the other provider.

So, my question is in the subject line.

Does anyone know?

Thanks,

Brad

Best Answers

  • elena code xzi4t
    elena code xzi4t Posts: 11,256 ✭✭
    edited March 28 Answer ✓

    Hi @BradDoell

    Fizz doesn't take care of the balance since it is a prepaid service, and the previous provider probably will block the porting till the phone is paid off

    You need to contact the previous provider and discuss with them

  • G225 code IRSGE
    G225 code IRSGE Posts: 5,729 ✭✭
    edited March 28 Answer ✓
    https://forum.fizz.ca/en/discussion/2659642/does-a-phone-have-to-be-paid-off-to-transfer-the-number

    Hi, you have to free up the phone by paying the rest. Paying the penalty for breach of contract probably too.

  • BradDoell
    BradDoell Posts: 321 ✭✭
    Answer ✓

    Thanks @elena code xzi4t and @G225 code IRSGE - the Fizz FAQ does not speak to this issue.

    The CRTC web site is quite helpful in that it explains many situations such as this specific one for my brother:

    Early cancellation fees – Subsidized device

    1. When a subsidized device is provided as part of the contract,
      1. for fixed-term contracts: The early cancellation fee must not exceed the value of the device subsidy.

    I had hoped that the other provider would just authorize the port and bill his credit card for the balance of the subsidized phone, but this is not to be the case.

    Cheers,

    Brad

Answers

  • wenhan
    wenhan Posts: 1,719 ✭✭

    you can transfer but you will have to pay off the remaining phone balance with the other provider. they will just automatically charge the credit card on file when the account is closed/transferred out

  • BradDoell
    BradDoell Posts: 321 ✭✭

    update,

    The original company would not port out until the phone was paid off. There is no penalty for cancelling a contract. The CRTC says that any penalty cannot exceed the outstanding amount on the phone.
    Once the phone was paid off, I tried to port the number but the error said it was not possible.I got on the support chat and WITHIN TWO minutes I was chatting with support who solved the problem within five more minutes and I was able to complete the port request.

    I know others have indicated troubles and long wait times with support, but this is the first time I have needed them and the agent was fantastic!

    Thanks to all for their info.

    Cheers,

    Brad

  • Gramart
    Gramart Posts: 1,009 ✭✭
    https://forum.fizz.ca/en/discussion/comment/7000941#Comment_7000941
    https://forum.fizz.ca/en/discussion/comment/7000956#Comment_7000956

    This is the answer. Terminate the contract with the old provider by paying off the phone and potential penalties, then port

  • elionu
    elionu Posts: 25 ✭✭

    very strange issue

This discussion has been closed.

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