Physical SIM card activation failed

MobileFizzer
MobileFizzer Posts: 6 ✭
in Your Fizz Account
As a new customer, I've received my physical SIM card today. Half way during the activation process, I ended up on an empty webpage with no option to continue.
The SIM card was not activated, no mobile plan is showing up in my account, no charge was done to my credit card.
Upon trying the activation again, I now get a message from the system that "The code you entered has already been assigned to a member." How do I proceed now? It seems, I cannot activate this SIM card anymore.

Best Answer

  • elena code xzi4t
    elena code xzi4t Posts: 9,565 ✭✭
    edited 12:18PM Answer ✓

    Hi @MobileFizzer

    You need to wait from 30 minutes before try again, the SIM will be locked to eliminate any race condition.

    When you will try again, use the browser in private mode, to eliminate some possible problem. Remember to use a referral code during the activation (if this is your first plan in that account)

    You can always contact the support,

    https://fizz.ca/en/support

    , and click on the green bubble on the bottom right of the page in order to chat with them to find the right solution for you.

Answers

Categories