receiving a call from abroad in canada

Stellamerlin
Stellamerlin Posts: 4 ✭✭
edited 2:32AM in My Mobile

Can I receive a call on fizz from abroad in Canada? And what are the fees?

Thanks !

Answers

  • elena code xzi4t
    elena code xzi4t Posts: 9,459 ✭✭
    edited January 7

    Hi @Stellamerlin

    For now, Fizz allows the use of calls only within Canada and the USA.

    You can always buy an add-on for data or pay per use (in Quebec and Ontario, the Fizz wallet is available) and use apps such as Fongo, TextNow, etc., for communication.

    The price depends on the country. You can check the rates in your account under the Travel Add-on section.

    Or you can also check here the prices https://fizz.ca/en/travel

  • Stellamerlin
    Stellamerlin Posts: 4 ✭✭
    edited January 7

    Thanks for your reply!

    I do have monthly Add-on for international minutes (for a country in Europe).

    My question was can I receive Calls from Europe while I am in Canada?

    Looked up some older discussions, but I guess I have to ask a friend (Europe) to call me and see

    if the call comes through.

    Thanks again!

  • elena code xzi4t
    elena code xzi4t Posts: 9,459 ✭✭
    https://forum.fizz.ca/en/discussion/comment/6962926#Comment_6962926

    Fizz have two kind of addon (the one that you have)

    and the travel addon for Europe you can buy an addon for data and outgoin text (the incoming are free)

  • BradDoell
    BradDoell Posts: 233 ✭✭
    edited January 7

    Good afternoon @Stellamerlin

    All incoming calls are “free” in that there are no extra charges for the fact that the call originates outside your calling plan area.

    You have to have an active plan with minutes, which will be consumed when you answer an incoming call.

    I hope this helps.

    Cheers,

    Brad

  • elena code xzi4t
    elena code xzi4t Posts: 9,459 ✭✭
    edited January 7
    https://forum.fizz.ca/en/discussion/comment/6962984#Comment_6962984

    You are right; I misunderstood the post. When you are in your coverage zone and have unlimited calls, an add-on, or a Fizz wallet (if available in your province), incoming calls from your neighbour or from Europe are treated the same way. Therefore:

    • With unlimited calls, they are included.
    • With an add-on or the wallet, they are billed by the minute, rounded up to the next minute (e.g., a 10-second call is billed as 1 minute).

    Sorry @Stellamerlin if I have been misleading you

  • BradDoell
    BradDoell Posts: 233 ✭✭

    Thank you @elena code xzi4t for the clarification regarding wallets (not available in my province) and addon minutes for those that use them

    Cheers,

    Brad

  • sherjeel
    sherjeel Posts: 4 ✭
    Probably can but at a fee
  • Ciroxa
    Ciroxa Posts: 181 ✭✭

    All incoming calls are free as long as you have minutes.

This discussion has been closed.

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