VoLTE Certified: No on Account Page

Boothecat333
Boothecat333 Posts: 2 ✭
edited October 26 in My Mobile
For some reason, my Fizz account settings says that my phone is not certified with VoLTE, even though my phone (iPhone 12 mini) and my sim card (it has the red lightning bolt on it) are both certified to work with VoLTE. I've looked farther online, and people say to "toggle on" the VoLTE toggle in the phone settings, but I looked and its not there.

I talked with a Fizz agent on this, and they said that it said "VoLTE Certified: No" in the settings because I didn't purchase the phone with Fizz, and that it shouldn't affect my services. However, I'm skeptical because I see my phone go to "3G" rather than "LTE" constantly when going through more rural areas; not sure if this is normal, I thought that VoLTE certified phones only operate on the 4G/LTE network, not 3G. Furthermore, I've had issues with people trying to call me (ie. it doesn't ring or show any missed calls).

I want to know for sure if my phone is VoLTE certified before the 3G network phases out in 2025. What will happen to my phone when the 3G network is gone in those rural areas? Will there simply be just no service? Or does the 4G/LTE network cover it? (I've looked on the coverage map and it seems that it does cover it, but then why is it giving me 3G and not LTE? I'm very confused.)

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Answers

  • wenhan
    wenhan Posts: 1,124 ✭✭

    when the signal is weak like in rural areas or underground parking lots, lte often drops to 3G. to check you have volte, make a phone call with wifi off. if the status shows lte then you are volte. if it drops to 3g then it's not using volte. as for what happens to rural areas when 3G gets dropped? no idea. all carriers will have the same issue

  • BradDoell
    BradDoell Posts: 175 ✭✭

    Hi @Boothecat333

    I travel to rural areas all the time and my iPhone 12 mini switches to 3G and back - this is normal.

    When 3G is discontinued, unless the carrier replaces the service with something better, there will be no service in those areas

    Cheers,

    Brad

  • G225 code IRSGE
    G225 code IRSGE Posts: 3,243 ✭✭

    This will probably move to 5G or 4 LTE

  • Oli 64JKA
    Oli 64JKA Posts: 5,523 ✭✭

    Yes probably, 3g will fade out next year.

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