I can't activating sim card,I can't transfer my old fido number to fizz

kingmac
kingmac Posts: 1 ✭✭
edited January 16 in My Mobile
When activating the mnp6 bit, an error message appears and the next step cannot be performed. Yesterday I tried my activation process, but I did not complete the activation because the number could not be transferred. But when I tried to activate again today, I was prompted with an error when entering the 6-digit verification code of mnp, which prevented me from proceeding to the next step. Now I don't even have a chance to try。

I called fido's customer service and it was confirmed that my number was not locked in any way. Can be transferred freely to any operator. But yesterday I tried to transfer the original number during the activation process, and fizz prompted me that the number cannot be transferred. Does it mean that the 639 number segment is not supported? If transfer is not possible, can I apply for a refund? Because I don't want to change my number.

Best Answer

  • Jess_i88b6
    Jess_i88b6 Posts: 13,990 ✭✭
    Answer ✓

    Hi

    I belive that number from Saskatchewan are not allowed at the moment

    Please try to check herehttps://fizz.ca/en/coverage

    or to contact the support

    You can chat in direct

    • Sign into your account

    • Follow the link on this page: https://fizz.ca/en/faq/im-unable-log-my-fizz-account-what-do-i-do

    • Wait 3 seconds for the green bubble with a '❔' appears at the bottom right of the browser, if you use a phone you must use it in desktop or horizontal mode

    • Choose the option 💬 chat

    • If the green bubble does not appear make sure your ad blocker is disabled, otherwise try with another browser.


    Or by private message on Facebook: https://www.facebook.com/fizzca/

Answers

  • Jrockk
    Jrockk Posts: 11 ✭✭
    It seems fizz is still only available for certain areas. Including that areas numbers.
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