Internet not in service

jiyingss · December 2023

I live at Brossard, and my internet is not working since noon, anyone has same problem? Said "power outage" when I tried to chat, but 30 people infront of me ☹️

Jess_i88b6 · December 2023

Videotron's network draws power from the poles for the distribution box, so an electrical issue on a nearby street could cause this because your cable might be drawing power from there and you still have power.

You should check the HydroQuebec site

jiyingss · December 2023

December 4th, 2023 - 11:00 a.m. : Due to power outages in several regions in Québec, temporary interruptions or degradation of telecommunication services may affect some of our members in the following areas:

- Montérégie

- Estrie

For more information, https://fizz.ca/en/faq/status-services

Jess_i88b6 · December 2023

Hi @jiyingss

Have you checked if there is a power outage near your location on the Hydro-Quebec website?

Videotron's network draws power from the poles for the distribution box, so an electrical issue on a nearby street could cause this because your cable might be drawing power from there.

Sorry I wrote in french the first time

jiyingss · December 2023

Jess_i88b6

Dec 4, 2023

Salut @jiyingss
Avez vous regardez si proche de chez vous il y a une panne d'électricité sur le site d'hydro quebec?
e réseau de Vidéotron tire le courant des poteaux :(

Not really, thank you for your quick reply

jiyingss · December 2023

I still have power

jiyingss · December 2023

Jess_i88b6

Dec 4, 2023

Salut @jiyingss
Avez vous regardez si proche de chez vous il y a une panne d'électricité sur le site d'hydro quebec?
e réseau de Vidéotron tire le courant des poteaux :(

Understood, thanks. Not a problem in french, I will check then