Internet not in service

Posts: 1,185 ✭✭
edited December 2023 in Internet

I live at Brossard, and my internet is not working since noon, anyone has same problem? Said "power outage" when I tried to chat, but 30 people infront of me ☹️

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Best Answer

  • Posts: 14,537 ✭✭
    edited December 2023 Answer ✓

    Videotron's network draws power from the poles for the distribution box, so an electrical issue on a nearby street could cause this because your cable might be drawing power from there and you still have power.


    You should check the HydroQuebec site


    Screenshot 2023-12-04 at 2.06.18 PM.png


Answers

  • Posts: 1,185 ✭✭

    December 4th, 2023 - 11:00 a.m. : Due to power outages in several regions in Québec, temporary interruptions or degradation of telecommunication services may affect some of our members in the following areas:

    - Montérégie

    - Estrie


    For more information, https://fizz.ca/en/faq/status-services

  • Posts: 14,537 ✭✭
    edited December 2023

    Hi @jiyingss

    Have you checked if there is a power outage near your location on the Hydro-Quebec website?

    Videotron's network draws power from the poles for the distribution box, so an electrical issue on a nearby street could cause this because your cable might be drawing power from there.


    Sorry I wrote in french the first time

  • Posts: 1,185 ✭✭

    Not really, thank you for your quick reply

  • Posts: 1,185 ✭✭

    I still have power

  • Posts: 1,185 ✭✭

    Understood, thanks. Not a problem in french, I will check then

  • Posts: 1,185 ✭✭

    Now, it's back to normal, thanks Fizz!

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