Internet not in service
Best Answer
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Videotron's network draws power from the poles for the distribution box, so an electrical issue on a nearby street could cause this because your cable might be drawing power from there and you still have power.
You should check the HydroQuebec site
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Answers
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December 4th, 2023 - 11:00 a.m. : Due to power outages in several regions in Québec, temporary interruptions or degradation of telecommunication services may affect some of our members in the following areas:
- Montérégie
- Estrie
For more information, https://fizz.ca/en/faq/status-services
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Hi @jiyingss
Have you checked if there is a power outage near your location on the Hydro-Quebec website?
Videotron's network draws power from the poles for the distribution box, so an electrical issue on a nearby street could cause this because your cable might be drawing power from there.
Sorry I wrote in french the first time
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Not really, thank you for your quick reply
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I still have power
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Understood, thanks. Not a problem in french, I will check then
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Now, it's back to normal, thanks Fizz!
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