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    • Whre do i writhe the puk code ?

    Posts: 8 ✭✭
    edited October 2023 in My Mobile

    I have the PUK code that Fizz gave me. Now can you tel me where on my phone do i entre that code

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    Best Answer

    • Posts: 14,418 ✭✭
      Answer ✓

      Hi

      when you follow the procedure to switch SIM with the Free VoLTE SIM, you need to enter the code on the card, this is an alphanumerical code in order to identify the card, which is not a PUK


      Don't worry and enjoy the fizz plan

    Answers

    • Posts: 1,185 ✭✭

      what is puk code? you mean reference code?

    • Posts: 1,185 ✭✭

      How do I use a PUK code to unblock my SIM card?

      https://fizz.ca/en/faq/how-do-i-use-puk-code-to-unblock-my-sim-card
      To unblock your SIM card right away, log into your Fizz account to reveal your PUK code (My Plans > Manage > Unblock SIM card). Type the code that is revealed into your phone.

      Please go to see here

    • Posts: 14,418 ✭✭

      Hi @Jacques L. #940

      I believe that you need to give us a bit more information, if you don't know where to put the PUK, this means that the phone didn't ask for it and therefore you don't need it.

      Can you please describe your situation?

    • Posts: 8 ✭✭

      Yes i know that i have to enter the puk code on my phone. My question is where on my phone? Where do i write the puk code on my phone? How ?

    • Posts: 14,418 ✭✭
      edited October 2023

      Sorry to insist why you need to enter the PUK?


      The PUK is needed when your SIM is locked and you cannot use it, and when this happens, the phone is asking for the PUK

      If you really need to enter the puk, what phone are you using?

    • Posts: 8 ✭✭

      Fizz told me to enter the puk code to onlock my new sim card and I don't know where to enter the puk code on my phone.

      Fizz is asking me to to enter the puk code to finish the installation of the new sim card

    • Posts: 14,418 ✭✭

      Hi

      I believe that there is some wrong information

      • Did you finish the plan activation on the site?
      • On the site the plan is active?

      The PUK is something that you are never supposed to use

    • Posts: 8 ✭✭

      What the heck is apening 😲

      Now Fizz just told me that my sim card is on lock.

      I had no phone since last night at 19:45 and 3:40 this morning

      Sorry for the trouble that caused

    • Posts: 8 ✭✭

      I had a old sim card from Fizz.

      FIZZ told me to get a new sim card for the voice over the Lte so I did order a new card. When I got the new sim card my account told me to enter the puk code. My phone never asked me for a puk code and Fizz did aske me to enter the puk code but they never told me where to enter the puk code on my phone. My question was where do I write the puk code on my phone.

      Now Fizz is telling me my sim card is activated and I never did enter the puk code.

      Sorry for the trouble that I caused

    • Posts: 8 ✭✭

      yes i did that and then fizz aske me to enter a puk code but i didn't know where to entre the puk code on my phone. and i still dont know where to enter the puk code on my phone but i dont need it now my phone decided to work at 3:40 in the morning

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