SMS not sending to Public Mobile recipients
Tried sending sms messages with two phones (different sim cards) on Fizz to two different Public Mobile numbers, but getting the same problem. Messages aren't sending and "error 2" is referenced. MMS seems to work because photos did send.
Hey Fizz - what's the fix?!
Answers
-
this seems to be a problems of these last days some users have problems
The number to the SMSC is configured ok?
Make sure your phone is correctly configured for the Short Message Service Center (SMSC).
The number configured in your phone must be: 1-514-424-0053.
The process can vary from one phone model to another. Here are two examples:
Verification on Android: Applications → Touch the Messaging icon → Context Menu (the three points at the top of the screen) → Settings → More Settings → Text Messages
Verification on iOS: Make sure you have the latest network provider setting updates.
Source: https://fizz.ca/en/faq/i-cant-send-or-receive-text-messages
You can chat in direct
• Sign into your account
• Follow the link on this page: https://fizz.ca/en/faq/im-unable-log-my-fizz-account-what-do-i-do
• Wait 3 seconds for the green bubble with a '❔' appears at the bottom right of the browser, if you use a phone you must use it in desktop or horizontal mode
• Choose the option 💬 chat
• If the green bubble does not appear make sure your ad blocker is disabled, otherwise try with another browser.
Or by private message on Facebook: https://www.facebook.com/fizzca/
0 -
Not the solution, but thanks. SMSC is set to that number. We can send SMS to others and, like I mentioned, MMS are working.
0 -
Another user seems to "solved" creating a group, but it is a work around :(
0 -
Could you switch the carrier from Fizz to Fizz EXT and try again?
0 -
We have been on both home (Fizz) and roaming (Fizz EXT) networks, but it doesn't seem to make a difference.
0 -
This does allow messages to be sent, but only because it forces them via MMS. This isn't ideal when messages aren't intended for more than one recipient or when the recipient isn't on mobile data.
0 -
After chatting with support, I have received an email that told me my ticket "has been assigned to a specialized team." Hopefully there will be a solution that can be shared here because it seems that others have been inquiring about the same issue.
0
