Is it worth it? (Currently with another provider)
Hey Everyone,
I discovered Fizz Internet because the past few months, I've been through hell with another provider. I tried to upgrade my internet with them and they keep putting incorrect orders in, and now I have been without internet for 2 days now, because of an error they made. I contacted the account manager, and it seems they do not take it seriously. Been a customer with them for 2 years and I pay $130 a month for internet.
I discovered Fizz because my neighbour is kind enough to let me use his internet for the time being. I am looking at the 400mbps download and 50mbps upload for $59.99. Can anyone give me their opinion of Fizz?
So far, in the 2 days of using it, I have had no issues and this is me using my downstairs neighbours wi-fi.
Thank you!
Answers
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Hi @JulianAxel
For me it is worthed I am with them for a bit over 2 years
However, keep in mind
- Fizz offer only a customers service using the chat
- it is 3 weeks that their support has a huge delay, therefore are difficult to contact them
- Fizz using Videotron infrastructure
- With Fizz you can close your subscription after a week or years if you wish without penality
If you decide to subscribe, don't forget to use a referral code, in order to have 25$ after the 2ne payment, you can take mine is after the _ on my alias or pick one from here https://forum.fizz.ca/en/discussion/2198337/this-is-the-place-for-your-referral-codes-here-and-only-here
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You can try and if you don't like it, you can cancel your plan during the first 15 days.
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I tried to get Videotron, but they said they would have to drill multiple holes. When you received your router/modem did you have to do anything exceptional or was it easy to install?
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Sorry I didn't read the last phrase, you are already using it
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Fizz is using the same tech, therefore, they need to pass a coaxial cable if you don't have it
If you have the coaxial cable, it is easy, connect the cable, configure the password
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No, you didn't read it incorrectly. I am just borrowing my neighbours wi-fi for the moment because my Bell internet is currently out of service since they cancelled my account, even though I never wanted them to cancel it lol
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He is using his neighbor's WiFi (which is from Fizz) for now.
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Therefore, is already using it, he is not a subscriber
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Internet can be closed after the first day, it doesn't have any testing period, but you will be refund prorated
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Yes, his neighbor is sharing with him his WiFi temporarily as he has no Internet from his current provider.
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I have 30 mbps for two and a half and zero problems
How do I subscribe to Fizz Home Internet?
Choose your installation option.
Modem delivered by mail? Read this.
Appointment with a technician? Read this.
if you don't have a reference code for the $25 bonus, ask your neighbor for the code who has kindly lent his internet
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Thank you, I already got it :D
You can draw me a diagram LOL
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Thank you everyone for the assistance!
How has your experience been with Fizz personally? Just asking because I do work remotely and I use internet for working, gaming, and then watching TV (Netflix and etc.)
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Almost finished to draw it 🤣, but you already got it.
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Lately you don't want to have a problem, for almost 3 weeks the support is very difficult to reach
Why don't continue to use your neighbour's wifi and pay part of it
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There are sometimes issues related to weather, planned maintenance, etc. but in general all good.
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I've been a customer for the last 2 years for Internet and never any big issues. I restarted my modem maybe 3-5 times in years. No big deal for me.
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For me i already looking around to switch to another provider .So many problem with internet like disconnect completely and first start with wifi and after 10 minutes the Ethernet down too . interesting that all the light on modem flashing in correct order. I shut off the modem and reset to manufacture setting so many times and works for few days. Thay replace modem 3 times already and only good for 5 to 6 months. I have to admit the price is very tempting.You can try and see maybe works for you. Good luck
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Hello @JulianAxel
I have the 30/10 mbs package in Quebec City. The speed is as advertised and the data is truly unlimited (upload and download). Also, I don't have to continually do reboots to maintain this speed. Another advantage of Fizz, when I subscribed, I had chosen the 5 mb package. A few weeks later, I got the 15 mbs for the same price and now I switched to the 30/10 mbs package for $4 less. With the bonuses, you may cut your monthly bill up to 6$. Just check Fizz's offers regularly because you can change plans at any time. Also, the wifi modem/router and the basic installation are free. So I am very satisfied with this package.
You may check the Fizz internet plans here: https://fizz.ca/en/internet
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You're with Bell which is just a terrible financial decision. Switching to Fizz should seriously be a no-brainer.
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I'm so sorry to hear about your experience with Bell. I've been using Fizz for a few months now and I've been very happy with it. The speeds are fast and reliable, and the customer service is excellent. I highly recommend Fizz to anyone looking for a new internet provider.0
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Nice to hear positive comments about Fizz internet ... still with Videotron ... 60 Mbps = 58$ plus taxes ... thinking of moving it on the near future to Fizz ... only issue is all our condo devices : smart TVs, laptops, tablets , smartphones are already setup on the actual wifi ... moving these to a new wifi, it will be hard work
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I am a Bell internet customer and I can’t imagine to move with Fizz for internet! No one can beat the FTTH but for mobile, Fizz is the best choice or if you search an internet for cheaper, Fizz is the best option to
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I found that providers offering FTTH are also cheaper for equivalent or faster speeds than Fizz. At least in the province of Quebec.
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wich one ?
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Planhub web site has a list and most of them for example will offer 500Mbps at 50$ now or cheaper with promotions.
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You are Lucky to get some good neighbors like this
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