Travelling to the U.S.
Do I need to have the canada and us plan in order to use my data outside canada?
Answers
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Hi @SkyHigh88
That is one option, you can also buy an addon
But
As of July 2022, if you are travelling in the United States, including Puerto Rico and the U.S. Virgin Islands, only the LTE network is available. This means that until springtime 2023, calling may not be possible based on your situation.
When will this issue be resolved?
All depends on your situation.
> If you became a mobile member BEFORE March 16, 2022.
Calling will be possible again by spring 2023 when Fizz offers VoLTE on its own network. At that time, using a VoLTE certified phone updated with the latest software update and activated with a VoLTE compatible SIM card will allow you to make calls when in the United States.
> If you became a mobile member ON or AFTER March 16, 2022.
Your plan should already be activated with a VoLTE compatible SIM card. If you are using a VoLTE-certified phone updated with the latest software update, calls and texts will work in the U.S. If it is not, you will only have access to your mobile data.
Source: https://fizz.ca/en/faq/why-do-some-calls-and-texts-when-us-not-work
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@Jessy_i88b6 Thank you for your help😀
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If you change your plan you must know, that you need to make the change at least 4.5 days before the new billing cycle, and it will be activated on your next billing cycle.
This is one guide https://fizz.ca/en/faq/im-travelling-outside-my-coverage-zone-what-are-my-roaming-options
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@Jessy_i88b6 i noticed that i have to change the plan before my next billing cycle in order to be effective. I made that mistake before. Hopefully, i will remember it before my trip. Can customer service change it if i forget?
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@Sébastien code ZXEL1 Thanks for the french version. Lol, je comprends mais juste un peu
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If you didn't remember early enough to modify your plan, you can just buy the add-on
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Get an add-on, or canada-us plan FTW
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