50GB plan increase ?

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Normster
Normster Posts: 70 ✭✭
edited September 2023 in My Mobile

i signed up to the 50GB plan last black friday for 47$.

Today i signed in and saw my next cycle amount increased to 67.90$ !!!

What can i do? I sent a message via messanger / instagram with no reply.

anyone else saw this ?

thanks,

Best Answer

  • PF_Ref_D2U9A
    PF_Ref_D2U9A Posts: 6,140 ✭✭
    Answer ✓
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    Hi there

    I've read that officially it's a display error. The problem should be fixed for everybody soon.

    To be sure there are no issues with your account, you can opt to contact Fizz

    You can start a live chat by opening the following link: https://fizz.ca/en/support and simply scroll down until you see the green bubble, than click on it to start your chat session with the customer service.


    If the chat bubble still does not appear at the bottom of the page, on the right, after a few seconds, the number of pending sessions is higher than the service’s processing capacity. At that time, you can leave a message on the other proposed communication channels:

    -By private message on Facebook/Messenger: https://facebook.com/fizzca.

    -By private message on Twitter : https://mobile.twitter.com/fizz_ca

    -Whatsapp : (438) 393-5814

Answers

  • kokoboko
    kokoboko Posts: 336 ✭✭
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    where do you see that ? it s weird

  • Os_DJEOK
    Os_DJEOK Posts: 6 ✭✭
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    I have a similar problem. I chatted w/ customer service and they opened a ticket for me. It's been almost a week and it's still unresolved on my end. Also, we are not alone, on Reddit many users are having similar issues after the "unboxing" of Fizz revamped new graphics. I would suggest to contact them to let them know your pricing changed.

  • Andrei_ref_R7VK1
    Andrei_ref_R7VK1 Posts: 7,101 ✭✭
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    Indeed, it's a display error. I have the same issue. The amount withdrawn from my credit card didn't change, so nothing to worry about. You can open a ticket yourself, go to

    Settings > Contact forms> Submit a complaint

  • YTH
    YTH Posts: 37 ✭✭
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    My next circle amount is also larger than normal.

This discussion has been closed.