What do I do : it says incorrect password when I enter what's provided on my modem.
Just activated the modem. Downloaded the application. All the lights are on (as per what's listed in the manual that's provided).
both my phone and my computer say the password is incorrect. Has anyone else experienced this?
Answers
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Wait 15 minutes before try to connect on it
During the first 15-20 mins the modem is doing all kind of updates and configuration
Activate your modem (if applicable*)
Log in to your Fizz account.
You should see a tile with your order details in the Overview section. If not, go to My settings > Order history.
Activate your modem. It will then switch to the speed associated with your plan.
*If an installation appointment with a technician was scheduled with your Home Internet order, this step does NOT apply to you.
Write down your modem’s info
Locate the network name (Default Wi-Fi Network) and password (Default Key) printed on the back of your Wi-Fi modem. Make sure not to confuse similar characters such as O and 0, as well as I and 1.
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The modern is doing updates, please wait for 15-20 minutes... If not you can consider resetting your Wi-Fi modem to its factory settings, and restart again the process👇
IMPORTANT: This will reset any changes that have been made to your Wi-Fi modem settings to date. You may also need to reconfigure your devices’ Wi-Fi settings (network name, password, etc.).
Using a small, sharp object, press the modem’s reset button for 10 seconds.
Once your modem has restarted ( after about 15 - 20 minutes ), follow the same instructions you used when you initially installed it.
Reminder: The default username (Default Wi-Fi network) and password (Default key) for your Wi-Fi network are written on a sticker on the back of your Wi-Fi modem.
Try manually selecting different Wi-Fi channels on your modem:
A series of channels are available on each frequency (2.4 and 5 GHz) of your Wi-Fi modem. Interference can have an impact on these channels.
Manually changing the channels used for your Wi-Fi connection can improve your modem’s signal. ...
Choose a channel that’s far from the one your modem currently uses, and test it for a few days to see whether things improve or not. Ex. Go from channel 6 to 11. Or, from channel 6 to 1:
Option 1: With the Fizz Wi-Fi app.
1. Once in the app, choose My Wi-Fi.
2. Select your Wi-Fi network.
3. Select Advanced settings.
4. You’ll see Wi-Fi 2.4 and Wi-Fi 5. Select a different channel for each frequency
Option 2: With a browser.
1. Connect to your Wi-Fi network.
2. Open the browser on any device, and enter the address 192.168.0.1
3. Log in using these credentials:
Username: cusadmin
Password: (Enter your password, the one you chose when you initially configured your network)
4. In the green bar, select Wireless.
5. Then select:
Basic settings
5 GHz and/or 2.4 GHz
Wireless channel
6. Select a different channel.
https://fizz.ca/en/faq/my-wi-fi-network-cutting-how-do-i-fix-it#6
If in doubt you can always consult with the customer support: https://fizz.ca/en/support
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you must follow lowercase uppercase letters and the letter o and digits 0
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This is the guide https://fizz.ca/en/faq/how-install-my-wi-fi-modem
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if it still works you can contact the green bubble support at the bottom right https://fizz.ca/en/support
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@Sébastien code ZXEL1 I have been waiting for 30 minutes to speak with someone through their green chat.
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yes for three weeks it's a long support
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On my account it says the wifi is active (the modem has been activated). It just won't connect with the password provided. I have entered it at least a dozen times respecting the upper/lower case.
The modem has reset it self automatically as the manual states it would. Still no luck
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attend - ça va prendre 3 semaine avant d'avoir une réponse?! Je viens de recevoir le modem cet après-midi... J'ai suivi toutes les instructions
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He meant that it is three weeks that the support is slow for some reason.
Can you try to connect to the modem with a computer and a ethernet cable? If you can do, with the browser go to 192.168.0.1
Is the name of the wifi start with Fizz or Coda?
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he probably did an update, a reset on his own, I don't think
Reset your Wi-Fi modem to its factory settings
- IMPORTANT: This will reset any changes that have been made to your Wi-Fi modem settings to date. You may also need to reconfigure your devices’ Wi-Fi settings (network name, password, etc.).
- Using a small, sharp object, press the modem’s reset button for 10 seconds.
- Once your modem has restarted, follow the same instructions you used when you initially installed it.
- Reminder: The default username (Default Wi-Fi network) and password (Default key) for your Wi-Fi network are written on a sticker on the back of your Wi-Fi modem.
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I will leave to them, we cannot repeat the same thing over and over, and you will not understand anything
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Pomal is working, there in the picture, default wifi ✔️ default key✔️
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What do you mean?
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Normalement is working, maybe they should contact support if the is a error.
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I need to go back to school; it was not clear to me. Thank you.
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I had a similar issue where I thought the lower case "L" was an uppercase "i" or a 1. Try that
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