my Fizz 7 Pro just arrived in the mail but it wont turn on.....please advise
Installed sim card and plugged the phone to charge it... pressing start button with no effect... phone wont start.
Answers
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Hello,
You can consider trying a different charger...
If that doesn't help, try to reach customer service on Live chat : https://fizz.ca/en/support as they sometimes need a few extra details to possibly escalate a ticket to address your situation.
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Do you mean Pixel 7 Pro? It should be on warranty still, just in case.
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new or used?
have you tried another wire or another charging block
you can contact the green bubble support at the bottom right https://fizz.ca/en/support
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charge level initially at 0%. tried different charge stations and different cords, got the charge level to 1% and phone did turn on before shutting down . Will keep on charger foe a while.
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new Pixel 7 Pro is all charged up and ready to go. New SIM card inserted, Unable to access FIZZ Network. Do I need to disable my old phoned first ?
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Hello,
To activate your Fizz SIM card with the plan of your dreams please follow the on-screen steps...
https://fizz.ca/en/faq/how-do-i-get-started-my-new-phone
Also infos about the warranty 👇
https://fizz.ca/en/faq/what-are-warranty-details-phone-bought-fizz
If in doubt you can always consult with the customer support: https://fizz.ca/en/support
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Please look at the warranty as you can return your phone if it doesn’t work out.
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Very weird. Return your phone!
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Regarding charging, when the battery is at 0%, it can easily take 30 minutes to display any information on the screen, and the charging process itself takes quite a while.
As for the signal, you don't need to do anything on the old phone. The information to connect to the network is stored on the SIM card, so you can change it multiple times a day on different phones without any issues.
If it still doesn't work, I would suggest starting with a reset of the Pixel 7 Pro, assuming you haven't configured it yet.
If you have configured it, you can try a less invasive approach by resetting the phone's network settings to start.
You can chat in direct
• Sign into your account
• Follow the link on this page: https://fizz.ca/en/faq/im-unable-log-my-fizz-account-what-do-i-do
• Wait 3 seconds for the green bubble with a '❔' appears at the bottom right of the browser, if you use a phone you must use it in desktop or horizontal mode
• Choose the option 💬 chat
• If the green bubble does not appear make sure your ad blocker is disabled, otherwise try with another browser.
Or by private message on Facebook: https://www.facebook.com/fizzca/
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is your phone brand new? it should come with a certain amount of charge if it is.
If it's new, I would ask for replacement under warranty.
If it's refurbished, I would still contact Fizz for support
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