Pixel 6a second chance / cable replacement MUST be USB C PD

Posts: 2 ✭✭
edited July 2023 in Phones

I ordered a Pixel 6a second Chance, i received it fast and in good shape, but the USB C cable in the box was not the original one. My phone did not charge at all.

I loose a lot of time to understand what was wrong, and i didn't suspect the cable initially, because it was new in a sealed box (provided by Fizz but not the "google one").

Long story short: FIZZ needs to provide USBC C PD cable, certified PD (power delivery) is critical here far a pixel!! Else it simply doesn 't work.

Hope it helps. James

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Answers

  • Posts: 8,291 ✭✭

    probably the cable was just defective

  • Posts: 2 ✭✭

    It's a possibility, but connection to my laptop is working with this cable, only power supply failed. Pixels are very touchy with cables.

  • Posts: 14,533 ✭✭

    Did you try to contact the support?

    You can chat in direct

    • Sign into your account

    • Follow the link on this page: https://fizz.ca/en/faq/im-unable-log-my-fizz-account-what-do-i-do

    • Wait 3 seconds for the green bubble with a '❔' appears at the bottom right of the browser, if you use a phone you must use it in desktop or horizontal mode

    • Choose the option 💬 chat

    • If the green bubble does not appear make sure your ad blocker is disabled, otherwise try with another browser.


    Or by private message on Facebook: https://www.facebook.com/fizzca/

  • Posts: 11,769 ✭✭

    Luckily, you found the solution

  • Posts: 7,425 ✭✭

    Nice of you to share your problem and the proper solution! Unfortunately you are right... pixels are very sensitive to the quality of PD cables

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