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    • DDNS is working ?

    Posts: 21 ✭✭
    in Internet

    Hi Fizz,

    The internet connection is working now, today is my first day as a customer of FIZZ.

    I'm trying to setup DDNS, after provide everything (default@duckdns.org) and click button 'Save Changes', it returns error:

    -----------------

    [ERROR]

    Please fill in the DDNS form !

    ------------------

    Am I missing something ?

    Thanks.

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    Best Answer

    • Posts: 14,486 ✭✭
      edited June 2023 Answer ✓

      @Lei On my knowledge you don't have any telnet or ssh

      Regarding the DDNS is your provider on the list?

    Answers

    • Posts: 14,486 ✭✭
      edited June 2023

      Hi @Lei

      Probably you missed some information, can you post an image, deleting the informations

    • Posts: 21 ✭✭

      And other question: does the modem provide telnet interface (telnet 192.168.0.1 does not work.).

    • Posts: 5,650 ✭✭
      edited June 2023

      Try to use public dns?

      Google 8.8.8.8 & 8.8.4.4

      Try a full reset of the modem:

      https://fizz.ca/en/faq/my-wi-fi-network-cutting-how-do-i-fix-it#6


      ...if in doubt you can always contact support: https://fizz.ca/en/support

    • Posts: 14,486 ✭✭

      The DDNS is not a DNS is a dynamic DNS different story

    • Posts: 21 ✭✭

      @Jess_i88b6 please view the screenshot, I replaced all sensitive data with 'x':

      Screenshot 2023-06-24 at 2.09.59 PM.png


    • Posts: 14,486 ✭✭
      edited June 2023

      @Lei

      You should also have the service provider as custom, can you try to use it and put this format on the custom field 

      https://www.duckdns.org/update?domains={YOURVALUE}&token={YOURVALUE}


    • Posts: 21 ✭✭

      @Jess_i88b6 not sure I understand it, no option 'custom' as a service provider, is it what you mean ?

      Screenshot 2023-06-24 at 2.21.05 PM.png


    • Posts: 21 ✭✭

      I'm using duckdns.org for my previous modem, it's working fine, it's ok to switch to another one if some of them in the list are free, any suggestions ? thanks.

    • Posts: 14,486 ✭✭
      edited June 2023

      @Lei

      Yes I meant that

      For curiosity can you try to set a dyndns.org with fake informations on the modem to see if you can save it

    • Posts: 21 ✭✭

      Try 'dyndns.org' with fake data:

      Screenshot 2023-06-24 at 2.47.10 PM.png

      And then get error: "Failed connect to DDNS server, please wait a moment and try again."

      Then I try 'duckdns' again, get same error:

      Screenshot 2023-06-24 at 2.53.51 PM.png


    • Posts: 21 ✭✭

      @Jess_i88b6 please view messages above, thanks.

    • Posts: 14,486 ✭✭

      At least it seems to try to save them with dyndns, since they tried them

    • Posts: 21 ✭✭

      @Jess_i88b6 The settings get stored, but always error:

      Failed connect to DDNS server, please wait a moment and try again.

      is it possible that is modem issue ?

    • Posts: 21 ✭✭

      Is the 'Host Name' a domain name on duckdns.org, e.g. leiyang.duckdns.org. ? @Jess_i88b6

    • Posts: 374 ✭✭
      Lei

      Didn't you take the Fizz modem? It's easy to configure and no charge no activation fee.

    • Posts: 14,486 ✭✭

      The hostname is the machine name, therefore, the second

    • Posts: 9,298 ✭✭
      edited June 2023

      Try host name leiyang without duckdns.org

    • Posts: 11,698 ✭✭

      Any news on this?

    • Posts: 21 ✭✭

      @Andrei_ref_R7VK1 'leiyang' without duckdns.org does not work, did you try it before ?

    • Posts: 21 ✭✭

      @Amr_XZI4T No

    • Posts: 3 ✭✭

      I have the same issue.

      I think I understand the source of the bug. The form takes username/password for every ddns except duckdns.

      The username/passwords fields are shown/hidden depending on service provider selected.

      But when we hit save, it checks for username/password (even for duckdns), if you fill them for any other provider and then change for duckdns, it sends username/password so the error is different, it will fail the connection after few seconds.

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