Similar issue was for me until the modem was replaced.
Wifi keeps shutting down twice per day
Hi,
For the past couple of weeks my wifi has been shutting down at least twice per day. I used to wake up in the morning and see the ! beside the wifi and would unplug/replug it which would fix it after 15 minutes. Then it started getting worse, even shutting down during the day while I'm working, during calls and even recently during an interview. .
How does someone resolve something like this? Could I please have someone assist me with this issue?
Thanks,
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Best Answer
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Hi @Pascalino
Since you already try to turn off the modem
Did you try to restore to the factory setting
Restore your Wi-Fi modem to its factory settings
This will reset any changes that have been made to your Wi-Fi modem settings to date. You may also need to reconfigure your devices’ Wi-Fi settings (network name, password, etc.).
Using a small, sharp object, press the modem’s reset button for 10 seconds.
Once your modem has restarted, follow the same instructions you used when you initially installed it. https://fizz.ca/en/faq/how-install-my-wi-fi-modem
The default username (Default Wi-Fi network) and password (Default key) for your Wi-Fi network are written on a sticker on the back of your Wi-Fi modem.
if this doesn't solve your problem, try to contact the support
You can chat in direct
- Sign into your account
- Follow the link on this page: https://fizz.ca/en/faq/im-unable-log-my-fizz-account-what-do-i-do
- Wait 3 seconds for the green bubble with a '❔' appears at the bottom right of the browser, if you use a phone you must use it in desktop or horizontal mode
- Choose the option 💬 chat
- If the green bubble does not appear make sure your ad blocker is disabled, otherwise try with another browser.
Or by private message on Facebook: https://www.facebook.com/fizzca/
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Answers
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Hello,
Start with this simple solution that often solves the problem
Unplug the power cable on your Wi-Fi modem.
Make sure all the lights on the modem are off once you have unplugged it.
Wait ten (10) seconds.
Plug your modem back into the electrical outlet. Expect a three (3) minute delay to allow your devices to reconnect to the Wi-Fi network.
Try to reach customer service on Live chat if doesn't work: https://fizz.ca/en/support
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reset the modem might help
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If factory reset doesn't work, don't waste your time, use bubble chat and schedule an appointment with technician. This kind modem seems not reliable.
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You are better off contacting customer service via chat here: https://fizz.ca/en/support
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Similar issue was for me until the modem was replaced.
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It is a pain when it doesn't work 😔
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