Canada USA plan
Best Answer
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HI @TC_S4
As of July 2022, if you are travelling in the United States, including Puerto Rico and the U.S. Virgin Islands, only the LTE network is available. This means that until springtime 2023, calling may not be possible based on your situation.
When will this issue be resolved?
All depends on your situation.
> If you became a mobile member BEFORE March 16, 2022.
Calling will be possible again by spring 2023 when Fizz offers VoLTE on its own network. At that time, using a VoLTE certified phone updated with the latest software update and activated with a VoLTE compatible SIM card will allow you to make calls when in the United States.
> If you became a mobile member ON or AFTER March 16, 2022.
Your plan should already be activated with a VoLTE compatible SIM card. If you are using a VoLTE-certified phone updated with the latest software update, calls and texts will work in the U.S. If it is not, you will only have access to your mobile data.
See the list of certified phones
https://fizz.ca/en/faq/compatible-devices#3
Source: https://fizz.ca/en/faq/why-do-some-calls-and-texts-when-us-not-work
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Answers
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Theoretically yes, but there were several people reported that they were not able to do the phone calls while data was OK.
As a workaround they manually switched to 2G and have chosen T-Mobile to do the phone calls.
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I have Iphone Xs and my sim card is VoLTE so I am good on the hardware side. When I am in the US I need to put on Roaming and connect to network ExtFizz?
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@TC_S4 you need to enable the roaming and to keep the network operator in automatic
did you activate your account after march 15th, 2022? If the answer if yes, you are good to go
if you have activated before the 16 march 2022, you should wait to have received the confirmation of the migration of your account to the VoLTE.
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Why do some calls and texts when in the U.S. not work?
When will this issue be resolved?
Stay in touch without voice coverage.
As of July 2022, if you are travelling in the United States, including Puerto Rico and the U.S. Virgin Islands, only the LTE network is available. This means that until springtime 2023, calling may not be possible based on your situation.
When will this issue be resolved?
- All depends on your situation.
- > If you became a mobile member BEFORE March 16, 2022.
- Calling will be possible again by spring 2023 when Fizz offers VoLTE on its own network. At that time, using a VoLTE certified phone updated with the latest software update and activated with a VoLTE compatible SIM card will allow you to make calls when in the United States.
- > If you became a mobile member ON or AFTER March 16, 2022.
- Your plan should already be activated with a VoLTE compatible SIM card. If you are using a VoLTE-certified phone updated with the latest software update, calls and texts will work in the U.S. If it is not, you will only have access to your mobile data.
- See the list of certified phones
- https://fizz.ca/en/faq/compatible-devices#3
Stay in touch without voice coverage.
- Here are a few options to make and receive voice or video calls and send and receive text messages: WhatsApp, Google Duo, Facetime and Messenger.
- These apps use data and do not require voice coverage.
https://fizz.ca/en/faq/why-do-some-calls-and-texts-when-us-not-work
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For sure you will have date. But the availability of phone calls and text messaging depends from one user to another, after reviewing comments on the forum. A plan B for phone calls, as Fongo mobile (free), may be a good option.
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Yes I agree too
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You should search other posts on the forum on this subject... a lot of different experience so for what is worth YMMV!
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Good suggestion
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Thank you!
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You’re welcome!
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