My SIM is activated but won’t accept payment from my credit card

Chev
Chev Posts: 2 ✭✭
edited November 2022 in My Mobile

Desperately wanting to get this fixed, have also tried my partners credit card (his is Canadian) and will accept his card but won’t accept payment

how else can I get my plan activated ??

Best Answer

  • Mamie
    Mamie Posts: 1,784 ✭✭
    edited November 2022 Answer ✓

    @Chev

    Hi, to pay for your Fizz plans, you can use:

    • A Visa or Mastercard credit card
    • A prepaid Visa or Mastercard
    • A Debit Mastercard or Visa Debit card

    Only one-off payments are accepted with Vanilla prepaid cards

    You CANNOT use: 

    • American Express (Amex), Dinners and others credit cards 
    • A debit card 
    • A foreign credit/debit card 
    • Funds from your Fizz Wallet

    If any issues, change device if possible, empty the cache of your browser, restart it and put it in private mode. Try again.

    If there is still a problem it is better to contact Fizz customer service for that. Go to this page: https://fizz.ca/en/faq/resolving-issues

Answers

  • Jess_i88b6
    Jess_i88b6 Posts: 13,876 ✭✭
    edited November 2022

    Hi @Chev

    You already tried different credit card, did you try to contact the issuer in order to see if the payment was declined and why?

    I can also point out the Fizz's guide https://fizz.ca/en/faq/what-payment-methods-can-i-use

    You can chat in direct

    • Sign into your account

    • Follow the link on this page: https://fizz.ca/en/faq/im-unable-log-my-fizz-account-what-do-i-do

    • Wait 3 seconds for the green bubble with a '❔' appears at the bottom right of the browser, if you use a phone you must use it in desktop or horizontal mode

    • Choose the option 💬 chat

    • If the green bubble does not appear make sure your ad blocker is disabled, otherwise try with another browser.

  • Chev
    Chev Posts: 2 ✭✭

    Thanks everyone for your help!!!

This discussion has been closed.

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