SIM card number not valid

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Altagracia
Altagracia Posts: 3 ✭✭
edited October 2022 in My Mobile

the pin number on the new SIM card is not taken, No valid

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  • Mamie
    Mamie Posts: 1,784 ✭✭
    edited October 2022 Answer ✓
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    @Altagracia

    Hi, everything is up to date in your account? Payment and package? Be careful to enter the correct number. Did you try again? And did you follow the procedures to replace your new SIM card?

    "The steps to follow to change your SIM card automatically succeed one another in your Fizz account. Click here to start. 

    Or, log in and go under > My plans > Manage plan > Change SIM card. 

    Follow the on-screen instructions and when required, enter the activation code of your new SIM card."

    https://fizz.ca/en/faq/how-can-i-change-sim-card-associated-my-mobile-plan number 2

    May be reboot (power cycle) your phone by holding down the phone’s start button for 10 seconds. After you reboot, your applications will reload. Your phone will then re-authenticate to the Fizz mobile network. This will allow your phone to recover its authorization to access the network.

    If you have tried these steps and you still have an activation problem, contact customer service. Go to this page: https://fizz.ca/en/faq/resolving-issues

    and simply scroll down until you see the green bubble with a question mark, to your right, click on it and then another click. You can chat with support.

Answers

  • Altagracia
    Altagracia Posts: 3 ✭✭
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    My iPhone is noct activated with the replacement SIM card, How can I resolve this issue

  • Mamie
    Mamie Posts: 1,784 ✭✭
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    @Altagracia

    Oh! one more thing. Try to gently remove your sim card from your phone and put it back.

    Maybe it could improve your situation.

  • Altagracia
    Altagracia Posts: 3 ✭✭
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    Thanks finally it’s working

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