Credit card denied
Hi,
My credit card expired, I entered the new credit card with updated expiry date and cvc code.
According to Mastercard, Fizz tested the new card three times (by requesting a zero amount) and I am still "being threatened" with service cut off.
How can this be resolved??
Thanks
Simon
Best Answer
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When you plan must be renewed? But as @Mamie said it seems a problem shared with some other users these days.
Did you also try to make a payment?
The steps to catch up and pay for your plan are the same whether your plan is at risk of being suspended or already suspended:
Log into your account on fizz.ca
Once connected, you should see a pop-up with your plan, explaining what you must do, and by when. *If you don’t see a pop-up, select the plan in question to see that same info.
Click on button “Proceed to payment” and follow the on-screen steps. You can pay with the same payment method or add a new one.
If nothing helps, you should contact the support, here we are only users, and we cannot do much more that point to the right guide :(
You can chat in direct
• Sign into your account
• Follow the link on this page: https://fizz.ca/en/faq/im-unable-log-my-fizz-account-what-do-i-do
• Wait 3 seconds for the green bubble with a '❔' appears at the bottom right of the browser, if you use a phone you must use it in desktop or horizontal mode
• Choose the option 💬 chat
• If the green bubble does not appear make sure your ad blocker is disabled, otherwise try with another browser.
Other means of contact
• Whatsapp: (438) 393-5814
• By private message on Twitter: https://mobile.twitter.com/fizz_ca
• By private message on Facebook: https://www.facebook.com/fizzca/
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Answers
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Hi Simon, there is currently a technical difficulty for payment methods. The best thing is to contact customer service to open a dedicated ticket. Sign into your account then go to this page: https://fizz.ca/en/faq/resolving-issues
and simply scroll down until you see the green bubble with a question mark, to your right, click on it and then another click. You can chat with support.
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Hi,
My credit card expired, I entered the new credit card with updated expiry date and cvc code.
According to Mastercard, Fizz tested the new card three times (by requesting a zero amount) and I am still "being threatened" with service cut off.
How can this be resolved??
Thanks
Simon
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Only to be sure, did you associated your credit card with your service? https://fizz.ca/en/faq/how-do-i-update-my-payment-method-or-credit-card-information
To associate a card with a plan.
Log into your Fizz account.
Select the plan you wish to associate with a new card.
Click on Manage plan > Payment method
Select the payment method with which you’d like this plan to be associated with.
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Hi Jessy,
Thanks for your suggestion.
I have done what you suggested and deleted the expired card, unfortunately my card is still being denied.
Any further guidance will be appreciated
Thx
Simon
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Hi Jessy,
Thanks for your suggestion.
I have done what you suggested and deleted the expired card, unfortunately my card is still being denied.
Any further guidance will be appreciated
Thx
Simon
In addition, I have spoken to Mastercard, FIzz has tested the new credit card and expiry date by pushing thru a ZERO amount.
I hope they do not cancel my service
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Hi Jessy,
I understand this is a community who provide guidance and not FIZZ directly.
The Whatsapp number does not allow any communication.
I did leave my request on the Chat mode - and they cannot help
Unfortunately, I am stuck in the middle of nowhere.
This is the main reason I do not like Fizz as I cannot talk to anyone.
Just talking to myself -
If they decide to cancel, no problem I will find a carrier with service.
Thanks to all
Simon
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Hi Simon, is it possible for you these temporary solutions?
1) try using another authorized credit or debit card
2) ask wife/husband to lend you theirs for the next payment cycle
3) use a family member's or very close friend's credit or debit card to help you out for the next payment cycle
4) use the Koho prepaid Mastercard which is accepted by Fizz – this depends on the date of your next payment cycle as it takes about ten days to receive and use it. Here is the link; https://www.koho.ca/en/
It is important to remember that your plan is renewed 72 hours before the anniversary date of the plan. Within this time, you will not be able to apply a new payment method.
https://fizz.ca/en/faq/how-payment-cycles-work
Hope your problem will be solved very soon.
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