Can't add referral code when activating SIM card

Lili_Eff
Lili_Eff Posts: 5 ✭✭
in Your Fizz Account

I am activating a new SIM card moving my number from an other provider but I do not get the referral number field on the order summary page. No one is answering me on chat or messenger and it's been over a day.

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Answers

  • Jess_i88b6
    Jess_i88b6 Posts: 13,895 ✭✭
    edited August 2022

    Hi @Lili_Eff

    If this is your first plan in this account, must be an error on Fizz side

    If for you the referral is important, and you can wait please contact the support

    You can chat in direct

    • Sign into your account

    • Follow the link on this page: https://fizz.ca/en/faq/im-unable-log-my-fizz-account-what-do-i-do

    • Wait 3 seconds for the green bubble with a '❔' appears at the bottom right of the browser, if you use a phone you must use it in desktop or horizontal mode

    • Choose the option 💬 chat

    • If the green bubble does not appear make sure your ad blocker is disabled, otherwise try with another browser.

    Other means of contact

    • Whatsapp: (438) 393-5814

    • By private message on Twitter: https://mobile.twitter.com/fizz_ca

    • By private message on Facebook: https://www.facebook.com/fizzca/

  • Lili_Eff
    Lili_Eff Posts: 5 ✭✭

    Is it normal that it takes over a day to get a reply? I contacted them on messenger and chat yesterday and I still have no reply.

  • Jess_i88b6
    Jess_i88b6 Posts: 13,895 ✭✭

    On messager is very long, with the chat is usually a couple of minutes, but these days they have problems with the VoLTE card, it can be longer.

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