How to redeem the new sim card ?

Villarroel
Villarroel Posts: 3 ✭✭
edited September 2022 in My Mobile

Hello, I would like to know how to ask for a new sim card.

I received an email from fizz to redeem for free the sim card but when I click in the link provided it doesn't work.


Here the screenshots.

fizz 2.jpg


Best Answer

  • Fling
    Fling Posts: 9,194 ✭✭
    edited August 2022 Answer ✓

    Hi


    For some problem whit Fizz website it might help clearing cache, deleting cookies or for Apple user go to safari and clear history and website data.

    You can try using another browser such as Firefox or internet explorer or a private browser 


    If the problem continues, you can contact Fizz customer service by opening this link: https://fizz.ca/en/faq/how-do-i-make-sure-my-mobile-service-working-properly and simply scroll down until you see the green bubble, then click on it to start your chat session with Fizz customer service.


    You can also do it on Facebook: https://facebook.com/fizzca

    -By private message on Twitter : https://mobile.twitter.com/fizz_ca

    -Whatsapp : (438) 393-5814


    Chatting is the only fast and efficient method because you interact directly with customer service

Answers

  • Motr3
    Motr3 Posts: 29 ✭✭

    Hey the red message means you already have an order placed for a new card, check your account : settings -> transaction history (you have to choose all transaction to see the sim card transaction)

    IMG_20220817_221658.jpg


  • Villarroel
    Villarroel Posts: 3 ✭✭

    I checked the transaction history and there is not order placed.

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