Payments method isnt working
I need assistance for my payments
Best Answer
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Hi Frédérick,
adding a credit card or updating your payment method is easily done via your account. If your credit card is about to expire, you’ll receive a notification from us in your account, as well as a text or email based on your communication preferences.
The update must take place 72 hours before the end of your payment cycle to make sure your account is updated in time for your next payment. You must add a new credit card before removing the one currently associated to your account.
Any change to your payment methods must be made in accordance with the plan change policy detailed on https://fizz.ca/en/plan-change-policy to be considered in time for the next payment.
Once a payment method has been added or modified in your account, don’t forget to associate it with each plan you wish to pay with this card. The association is not done automatically.
To add a payment method.
To remove the credit card currently associated with your account, you must first add a new credit card.
- Log into your account.
- Under My settings > Payment methods, click on Add a new payment method.
IMPORTANT
When you enter the information for your payment method, the billing address associated with your card must be 100% identical and correspond to the address you declared to your bank for that card. Pay attention to the following items:
- The name of the street (Ave, avenue)
- Special works (Saint, St, Ste)
- Hyphens
- Spaces
- Spelling
Once a payment method has been added or modified in your account, don’t forget to associate it with each plan you wish to pay with this card. The association is not done automatically.
To associate a card with a plan.
- Log into your Fizz account.
- Select the plan you wish to associate with a new card.
- Click on Manage plan > Payment method
- Select the payment method with which you’d like this plan to be associated with.
If you have more than one Fizz plan, you must repeat these steps and associate the desired payment method with each of your plans.
Source: https://fizz.ca/en/faq/how-do-i-update-my-payment-method-or-credit-card-information
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Answers
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Hi Frédérick
For some problem whit Fizz it might help clearing cache, deleting cookies or for Apple user go to safari and clear history and website data.
You can try using another browser such as Firefox or internet explorer or a private browser
If the problem continues, you can contact Fizz customer service by opening this link: https://fizz.ca/en/faq/how-do-i-make-sure-my-mobile-service-working-properly and simply scroll down until you see the green bubble, then click on it to start your chat session with Fizz customer service.
You can also do it on Facebook: https://facebook.com/fizzca
-By private message on Twitter : https://mobile.twitter.com/fizz_ca
-Whatsapp : (438) 393-5814
Chatting is the only fast and efficient method because you interact directly with customer service
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Hi,
to pay for your Fizz plans, you can use:
- A Visa or Mastercard credit card
- A prepaid Visa or Mastercard
- A Debit Mastercard or Visa Debit card
Only one-off payments are accepted with Vanilla prepaid cards
You CANNOT use:
- American Express (Amex), Dinners and others credit cards
- A debit card
- A foreign credit/debit card
- Funds from your Fizz Wallet
Source: https://fizz.ca/en/faq/what-payment-methods-can-i-use
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I did try too many times.
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Hi Frédérick
you need to contact Fizz customer service for a réinitialisation of your payment method by opening this link: https://fizz.ca/en/faq/how-do-i-make-sure-my-mobile-service-working-properly and simply scroll down until you see the green bubble, then click on it to start your chat session with Fizz customer service.
You can also do it on Facebook: https://facebook.com/fizzca
-By private message on Twitter : https://mobile.twitter.com/fizz_ca
-Whatsapp : (438) 393-5814
Chatting is the only fast and efficient method because you interact directly with customer service
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Sorry my english
you need to contact Fizz customer service for a reset of your payment method by opening this link: https://fizz.ca/en/faq/how-do-i-make-sure-my-mobile-service-working-properly and simply scroll down until you see the green bubble, then click on it to start your chat session with Fizz customer service.
You can also do it on Facebook: https://facebook.com/fizzca
-By private message on Twitter : https://mobile.twitter.com/fizz_ca
-Whatsapp : (438) 393-5814
Chatting is the only fast and efficient method because you interact directly with customer service
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thanks for the answers it helped me
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My pleasure ! 😎
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