Fizz internet in North Hatley

Shona_H · August 2022

Hi! I live in North Hatley, Quebec and I don't have access to Fizz Internet.

How soon will that be possible?

Ihssan · August 2022

Unfortunately The only answer you'll get is "soon" Fizz is working on improving it's network yada yada...

If videotron see a potential profit in extending the network there you'll get fizz if not you'll not. We are talking "years".

Dapfizzer · August 2022

@Shona_H

Hi,

can you please unplug the modem from the power outlet for a few moments in order to restart it and then, after reconnecting it. You can also test some of the troubleshooting mentioned in the following FAQ:

https://fizz.ca/en/faq/my-modem-connected-cable-my-connection-keeps-cutting-out-how-do-i-fix

https://fizz.ca/en/faq/my-wi-fi-network-cutting-how-do-i-fix-it

https://fizz.ca/en/faq/none-my-devices-can-access-internet-wi-fi-or-using-cable-how-do-i-fix-it

And if the problem still persists despite the possible corrections proposed by the troubleshooting, I suggest you to contact Fizz’s support team directly to inquire about possible network work or an outage in your area, and if not, they will be able to do some further investigation to correct this situation. You can do it by opening the following link: https://fizz.ca/en/faq/status-services and simply scroll down until you see the green bubble, than click on it to start your chat session with the customer service.

If the chat bubble still does not appear at the bottom of the page, on the right, after a few seconds, the number of pending sessions is higher than the service’s processing capacity. At that time, you can leave a message on the other proposed communication channels:

-By private message on Facebook/Messenger: https://facebook.com/fizzca.

-By private message on Twitter : https://mobile.twitter.com/fizz_ca

-Whatsapp : (438) 393-5814

Dapfizzer · August 2022

@Shona_H

Here's a list of the lights of your Wi-Fi modem and the different possible states:

IMPORTANT: If all Wi-Fi modem LEDs are off, it may be a simple power supply issue.

Make sure the power cable is securely connected at both ends.

If it is plugged in using an extension cord, remove it completely. The same advice applies if the modem’s power cable is plugged into a multi-outlet.

Source: https://fizz.ca/en/faq/none-my-devices-can-access-internet-wi-fi-or-using-cable-how-do-i-fix-it

Dapfizzer · August 2022

@Shona_H

However, if I didn’t understand your question correctly, it was about the availability of service at your home address.

Your service address is basically the address of the house, cottage or apartment where your Home Internet will be installed. We ask you for this address right away to make sure Fizz Home Internet is available at this location.

Know that Fizz is unfortunately not available in buildings identified as commercial.

If Fizz Home Internet is not available at your address, come back later. It’s currently available to many residential addresses in Quebec and Ontario. In time, the service will become available to a growing number of postal codes. What if Fizz Home Internet is not available at my address?

Source: https://fizz.ca/en/faq/how-do-i-subscribe-to-fizz-home-internet

For any questions related to the services offered and the availability in your specific area, here's the procedure to follow in order to be able to contact Fizz’s support team directly for advice but also for specific answers. You can do it by opening the following link: https://fizz.ca/en/faq/status-services and simply scroll down until you see the green bubble, than click on it to start your chat session with the customer service.

If the chat bubble still does not appear at the bottom of the page, on the right, after a few seconds, the number of pending sessions is higher than the service’s processing capacity. At that time, you can leave a message on the other proposed communication channels:

-By private message on Facebook/Messenger: https://facebook.com/fizzca.

-By private message on Twitter : https://mobile.twitter.com/fizz_ca

-Whatsapp : (438) 393-5814

Ihssan · August 2022

Brain muscle Copy/paste firing back lol.

Shona_H · August 2022

Hi, yes actually my question was about Fizz Home Internet not being available at my address.

I would like to get an idea of when it will be available in my area J0B 2C0?

Thanks!

Dapfizzer · August 2022

@Shona_H

As mentioned, in this particular case you should contact Fizz’s support team directly to inquire about the availability in your area, they will be able to provide you precise answers.