New SIM card

sandyy27
sandyy27 Posts: 2 ✭✭
edited July 2022 in My Mobile

In our family we have 4 phones with 4 fizz plans. My husband and kids each got an email asking them to order a new SIM card to replace the old one. I activated my plan at about the same date as my husband's. Why didn't I receive an email to replace my SIM card? I checked in the spam folder and everything. Is there something I can do to still order a new SIM card without the link usualy found in the email?

Thank you for your help!

Best Answer

  • PF_Ref_D2U9A
    PF_Ref_D2U9A Posts: 6,635 ✭✭
    edited July 2022 Answer ✓
    https://forum.fizz.ca/en/discussion/2634566/new-sim-card

    Hi

    If your SIM card already has the red lightning bolt printed on it, there is no need to replace it.

    Do know that Fizz is replacing the older SIM cards in batches. Here is what Fizz says...

    • Any member who orders a SIM card today is ok. Their SIM card is already compatible with VoLTE. 
    • Same applies for a Fizz SIM card that was ordered after the month of September 2021. 

    For the other mobile members who currently have a 3G SIM card, Fizz will make sure that each of them gets a FREE VoLTE compatible SIM card. 

    • Each of these members will receive an invitation to order their free SIM card. This process will take place over several weeks, so don’t worry if you’re not part of the first batch. 
    • Once ordered, your new SIM card will arrive by regular mail within two weeks, along with the instructions to associate it with your Fizz mobile plan. Changing your SIM card for a VoLTE compatible one will not impact your plan or phone number. 
    • Good to know: To see the confirmation of your SIM card order, go under My parameters > Transaction history > All transactions.

    Changing your SIM card for a VoLTE compatible one will not impact your plan or phone number.

    source - https://fizz.ca/en/faq/why-volte-important


    If you need to contact Fizz customer service, you can do so by opening this link: https://fizz.ca/en/faq/resolving-issues and simply scroll down until you see the green bubble, then click on it to start your chat session with Fizz customer service.


    You can also do it on Facebook: https://facebook.com/fizzca

    -By private message on Twitter : https://mobile.twitter.com/fizz_ca

    -Whatsapp : (438) 393-5814

Answers

  • sandyy27
    sandyy27 Posts: 2 ✭✭

    Wow! Thank you for this very detailed answer! I will check if the red lightning bolt is there but I doubt it. Anyhow, I will be a little more patient. I was feeling left out since all the rest of the family got their email already.

  • PF_Ref_D2U9A
    PF_Ref_D2U9A Posts: 6,635 ✭✭

    You're welcome! 😊

    If you don't already have it, you will get it soon.

  • Doomdrou
    Doomdrou Posts: 1,386 ✭✭

    Invitations are not sent all at once. You will eventually get one, do not worry!

This discussion has been closed.

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