In our family we have 4 phones with 4 fizz plans. My husband and kids each got an email asking them to order a new SIM card to replace the old one. I activated my plan at about the same date as my husband's. Why didn't I receive an email to replace my SIM card? I checked in the spam folder and everything. Is there something I can do to still order a new SIM card without the link usualy found in the email?
Thank you for your help!
Hi
If your SIM card already has the red lightning bolt printed on it, there is no need to replace it.
Do know that Fizz is replacing the older SIM cards in batches. Here is what Fizz says...
For the other mobile members who currently have a 3G SIM card, Fizz will make sure that each of them gets a FREE VoLTE compatible SIM card.
Changing your SIM card for a VoLTE compatible one will not impact your plan or phone number.
source - https://fizz.ca/en/faq/why-volte-important
If you need to contact Fizz customer service, you can do so by opening this link: https://fizz.ca/en/faq/resolving-issues and simply scroll down until you see the green bubble, then click on it to start your chat session with Fizz customer service.
You can also do it on Facebook: https://facebook.com/fizzca
-By private message on Twitter : https://mobile.twitter.com/fizz_ca
-Whatsapp : (438) 393-5814
Wow! Thank you for this very detailed answer! I will check if the red lightning bolt is there but I doubt it. Anyhow, I will be a little more patient. I was feeling left out since all the rest of the family got their email already.
You're welcome! 😊
If you don't already have it, you will get it soon.
Invitations are not sent all at once. You will eventually get one, do not worry!
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