I am in Ottawa and my mobile data cannot work most of the time, please help, thanks
I am in Ottawa and my Fizz mobile data cannot work most of the time.
It sometimes works, but really seldom, for example, I am able to receive facebook messenger message, but not all the time..
Browsing sites and using map service like google maps are not working most of the time and when the internet comes, it is super slow.
I just transferred to Fizz few days ago and I have enough data available
Please help, thanks
Best Answer
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Hi,
please first remove your SIM card with caution, then reinsert it and to finish, reboot (power cycle) your device by holding down the device’s start button for 10 seconds. After you reboot, your applications will reload. Your phone will then re-authenticate to the Fizz mobile network. This will allow your device to recover its authorization to access the network.
Also, activate and deactivate a few moments later the airplane mode of the device in question, but also make sure that the APN (NPA) configuration of your device is adequate in its settings.
Source: https://fizz.ca/en/faq/what-are-fizz-network-settings-apn
Make sure your phone is configured to automatically select the Fizz mobile network.
IMPORTANT: Before starting this process, make sure the SIM card is inserted in your device. Otherwise, the Mobile networks menu will not be visible.
The steps for enabling your device to automatically select a network varies depending on the type of phone. Here are two examples:
Android: Settings → Connections → Mobile networks → Network operators → Search networks → Automatic/Fizz
iPhone: Settings → Operators → Automatic/Fizz
Reset your phone’s network settings
IMPORTANT: This operation will also reset your WiFi settings, mobile data, Bluetooth, etc.
The steps to follow to reset your network settings will vary depending on the type of device. Here are two examples:
Android: Settings → General management → Reset → Reset network settings
iPhone: Settings → General → Reset → Reset network settings
You can also test the troubleshooting mentioned in the following FAQ: https://fizz.ca/en/faq/how-do-i-use-my-phone-to-access-the-internet
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Answers
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This page https://fizz.ca/en/support#gsc.tab=0
says there is a question mark icon on the top right to connect with the support team directly:
Write us using the platform of your choice.
Make your way to the FAQ and find the help page pertaining to your issue. If you can’t find the answer, click on the
in the right-hand corner. That’s your gateway to the platforms available to contact us. A friendly rep will be with you as soon as possible.
but I don't see one. Could someone please send some pictures or video on how to do that?
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which phone number should I connect to Fizz support team?
I need help urgently!!!
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I am using Oppo Realme 3 Pro
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However, If the problem still persist despite the possible corrections proposed by the troubleshooting, I suggest you to contact Fizz’s support team directly to inquire about that issue, they will be able to do some further investigation to correct this situation as well as provide you precise answers. You can do it by opening the following link: https://fizz.ca/en/faq/resolving-issues and simply scroll down until you see the green bubble, then click on it to start your chat session with the customer service.
If the chat bubble still does not appear at the bottom of the page, on the right, after a few seconds, the number of pending sessions is higher than the service’s processing capacity. At that time, you can leave a message on the other proposed communication channels:
-By private message on Facebook/Messenger: https://facebook.com/fizzca.
-By private message on Twitter : https://mobile.twitter.com/fizz_ca
-Whatsapp : (438) 393-5814
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Thanks so much for your fast response, Dapfizzer.
Its working now!
Have a nice day ahead!
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