Sim Card not delivered, says it has been delivered

gwhite
gwhite Posts: 2 ✭✭
edited July 2022 in My Mobile

Ordered my SIM almost two weeks ago, have tried to get in contact to no avail, do not want to spend 17.25 on a new one if its just going to get lost in the mail again. How do I contact fizz to let them know about this??

Have tried live chat to no avail, seriously considering just switching out my mobile and internet due to the complete lack of customer service after they essentially stole 17 dollars from me :/

Best Answer

  • Dapfizzer
    Dapfizzer Posts: 10,182 ✭✭
    Answer ✓

    @gwhite


    If the delivery of your SIM card is flagged as delivered but you haven’t received it:

    1. Log into your account and go to My profile .
    2. Click on Order history / See details.
    3. Click on the shipping number to go to the carrier’s website.
    4. Check on the website of the courier service that the delivery address is correct: if it’s incorrect or incomplete, contact the carrier service directly so they can correct the address and make a new delivery attempt.

    If the courier service cannot make a new delivery attempt, contact us using the chat bubble located in the lower right-hand corner of this FAQ during our business hours. 


    Here's how to directly contact the customer service to resolve this issue.

    You can do it by opening the following link: https://fizz.ca/en/faq/status-services and simply scroll down until you see the green bubble, than click on it to start your chat session with the customer service.


    If the chat bubble still does not appear at the bottom of the page, on the right, after a few seconds, the number of pending sessions is higher than the service’s processing capacity. At that time, you can leave a message on the other proposed communication channels:

    -By private message on Facebook/Messenger: https://facebook.com/fizzca.

    -By private message on Twitter : https://mobile.twitter.com/fizz_ca

    -Whatsapp : (438) 393-5814

Answers

  • Dapfizzer
    Dapfizzer Posts: 10,182 ✭✭

    @gwhite


    Hi,

    you can see the status of all your Fizz orders in your Order history.

    1. Log into your account and go to My profile.
    2. Click on Order history / See details.
    3. Click on the shipping number to see on the carrier’s website the details of your delivery.
    4. If there’s any inconsistency with the delivery information you see, contact the carrier directly.
    5. If the carrier cannot help you, contact us using the chat bubble located in the lower right-hand corner of this FAQ during our business hours so we can open a ticket for this issue.
    go to shipping number to track your delivery on the courrier service website

    Go to shipping number to track your delivery on the courrier service website


    *The delivery date indicated on your order summary is meant as a guideline; shipping is done by a third party, and Fizz cannot guarantee a specific delivery date.


    Source: https://fizz.ca/en/faq/when-will-my-fizz-package-be-delivered

  • gwhite
    gwhite Posts: 2 ✭✭

    brother I have read the other forum posts I have tried this, the 4 dollars I have saved on plans is not worth the lack of service outside of quebec, the absence of customer service, or the fact that you just stole 17 dollars from me and what appears to be a lot of other people who order sim cards. I'm out

  • Dapfizzer
    Dapfizzer Posts: 10,182 ✭✭

    @gwhite


    Unfortunately, we are here users just like you and we can only advise you on the forum to contact Fizz’s support team directly to inquire about this situation as well as to correct it.

This discussion has been closed.

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