I never got my sim. Please help

Fre1_
Fre1_ Posts: 2 ✭✭
edited July 2022 in My Mobile

I never got my sim. Please help nothing pops up when i click on question mark and then the chat icon.

Best Answer

  • Dapfizzer
    Dapfizzer Posts: 10,182 ✭✭
    edited July 2022 Answer ✓

    @Fre1_


    If the delivery of your SIM card is flagged as delivered but you haven’t received it:

    1. Log into your account and go to My profile .
    2. Click on Order history / See details.
    3. Click on the shipping number to go to the carrier’s website.
    4. Check on the website of the courier service that the delivery address is correct: if it’s incorrect or incomplete, contact the carrier service directly so they can correct the address and make a new delivery attempt.

    If the courier service cannot make a new delivery attempt, contact us using the chat bubble located in the lower right-hand corner of this FAQ during our business hours. 


    Here's how to directly contact the customer service to resolve this issue.

    You can do it by opening the following link: https://fizz.ca/en/faq/status-services and simply scroll down until you see the green bubble, than click on it to start your chat session with the customer service.


    If the chat bubble still does not appear at the bottom of the page, on the right, after a few seconds, the number of pending sessions is higher than the service’s processing capacity. At that time, you can leave a message on the other proposed communication channels:

    -By private message on Facebook/Messenger: https://facebook.com/fizzca.

    -By private message on Twitter : https://mobile.twitter.com/fizz_ca

    -Whatsapp : (438) 393-5814

Answers

  • Dapfizzer
    Dapfizzer Posts: 10,182 ✭✭

    @Fre1_


    Hi,

    you can see the status of all your Fizz orders in your Order history.

    1. Log into your account and go to My profile.
    2. Click on Order history / See details.
    3. Click on the shipping number to see on the carrier’s website the details of your delivery.
    4. If there’s any inconsistency with the delivery information you see, contact the carrier directly.
    5. If the carrier cannot help you, contact us using the chat bubble located in the lower right-hand corner of this FAQ during our business hours so we can open a ticket for this issue.
    go to shipping number to track your delivery on the courrier service website

    Go to shipping number to track your delivery on the courrier service website


    *The delivery date indicated on your order summary is meant as a guideline; shipping is done by a third party, and Fizz cannot guarantee a specific delivery date.


    Source: https://fizz.ca/en/faq/when-will-my-fizz-package-be-delivered

  • Fre1_
    Fre1_ Posts: 2 ✭✭

    The address is correct and the courrier says it was delivered.

    Can you send me another one?

  • Dapfizzer
    Dapfizzer Posts: 10,182 ✭✭

    @Fre1_


    Here we are users just like you, and we can only advise you on the forum to contact Fizz’s support team directly to inquire about this situation. You'll be able to contact the Fizz customer service team by following the information sent earlier.

This discussion has been closed.

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