Spam text messages

Chris_tina526
Chris_tina526 Posts: 2 ✭✭
edited June 2022 in My Mobile

Hi,

since switching to Fizz, I’m am CONSTANTLY getting spam SMS messages. I thought it was just me, but then my husband who also switched to Fizz, is now also getting spam SMS messages.

my messages are even personalized with my first name. Is this a common issue? Can it be fixed? I block the individual numbers, however, they're autogenerated, so no matter how many numbers I block, I still get these darn messages.

help lol

Best Answer

  • Dapfizzer
    Dapfizzer Posts: 10,182 ✭✭
    Answer ✓

    @Chris_tina526


    Hi,

    if you want to report fraudulent activity, please alert us by contacting our Customer Service team: log into your Fizz account and simply click on the chat bubble located in the lower right-hand corner during our business hours. 


    Make sure you send a copy of your complaint to Canadian Anti-Fraud Center (also toll free 1-888-495-8501).

    For fraudulent text message, forward the texts to 7726 (SPAM on most keypads).


    We take these situations very seriously and are proactive in countering the activities of spammers, phishers and fraudsters.

    You can submit a complaint to Fizz without being a customer — as you can to any company that a phisher is fraudulently representing.


    Source: https://fizz.ca/en/faq/phishing-and-spam

     

Answers

  • Dapfizzer
    Dapfizzer Posts: 10,182 ✭✭

    @Chris_tina526


    Here's how to contact Fizz’s support team directly about this situation, they will be able to provide you advice as well as specific answers. You can do it by opening the following link: https://fizz.ca/en/faq/status-services and simply scroll down until you see the green bubble, than click on it to start your chat session with the customer service.


    If the chat bubble still does not appear at the bottom of the page, on the right, after a few seconds, the number of pending sessions is higher than the service’s processing capacity. At that time, you can leave a message on the other proposed communication channels:

    -By private message on Facebook/Messenger: https://facebook.com/fizzca.

    -By private message on Twitter : https://mobile.twitter.com/fizz_ca

    -Whatsapp : (438) 393-5814

  • Chris_tina526
    Chris_tina526 Posts: 2 ✭✭

    Thanks,

    I just sent an email, but I will also forward the messages as you mentioned.

    thank you for your help 😊

  • Dapfizzer
    Dapfizzer Posts: 10,182 ✭✭

    @Chris_tina526


    You're welcome! : )

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