Moving my service

stanleyd
stanleyd Posts: 2 ✭✭
edited May 2022 in Internet

Hi, I am trying to schedule a move to my new place but the system seems to be loading forever when I come to chose an appointment. Is this a problem anyone else is encountering?

Best Answer

  • Dapfizzer
    Dapfizzer Posts: 10,182 ✭✭
    Answer ✓

    @stanleyd


    If you are unable to do it and would like to directly contact Fizz’s customer service team to possibly resolve this issue, here's how you can do it by opening the following link: https://fizz.ca/en/faq/status-services and simply scroll down until you see the green bubble, than click on it to start your chat session with the customer service.


    If the chat bubble still does not appear at the bottom of the page, on the right, after a few seconds, the number of pending sessions is higher than the service’s processing capacity. At that time, you can leave a message on the other proposed communication channels:

    -By private message on Facebook/Messenger: https://facebook.com/fizzca.

    -By private message on Twitter : https://mobile.twitter.com/fizz_ca

    -Whatsapp : (438) 393-5814

Answers

  • Dapfizzer
    Dapfizzer Posts: 10,182 ✭✭

    @stanleyd


    Hi,

    for this problem, sometimes it occurs due to the browser used. If the issue is an expired session, please log out of your account and log back in.


    In order to make your purchase, you can try the maneuver using a private window, either in incognito mode, also empty your history as well as your cache, you can also try a completely different browser, or even another device if it is possible for you.

  • Hanif
    Hanif Posts: 2 ✭✭

    Yes! I am going through the same thing. The past few days it would not let me make an appointment past the 19 due to maintenance work and today it just keeps loading. Fizz please fix ASAP.

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