removed $1 monthly rebate by mistake

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fizzmaster73
fizzmaster73 Posts: 2 ✭✭
edited March 2022 in Internet

Hi there.

I went into the "my upgrade" section for my internet service, and by mistake I think I deleted my $1 monthly rebate. It now says "pending removal".

How can I add it back? It's greyed out when I click the little piggy bank image.

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  • fizzmaster73
    fizzmaster73 Posts: 2 ✭✭
    Answer ✓
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    Okay, in case anyone else has the same question, I just chatted with Fizz tech support and they say that:

    "the status of the upgrade cannot be changed manually, the system is fully automated so it will be necessary to wait for the start of the new payment cycle, then you will be able to apply it again."

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  • Dapfizzer
    Dapfizzer Posts: 10,182 ✭✭
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    @fizzmaster73


    Hi,

    here’s my advice, when you want to change your bonuses, select this bonus by pressing it, and choose to activate it. From the beginning of the next cycle, it will take the box that you selected during this activation. Deleting an active bonus means that you will have to wait two payment cycles before activating the one of your choice.

  • Dapfizzer
    Dapfizzer Posts: 10,182 ✭✭
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    @fizzmaster73


    Your upgrades can have any one of the following status:
    1. In use: you’re currently enjoying this upgrade every month. If you click on it, you’ll have the option to remove it from your plan.
    2. Pending activation: you chose to activate this upgrade, and it’ll be applied to your plan come your next payment cycle (and will, at that time, show the “active” status).
    3. Pending removal: this upgrade was active, and you chose to remove it from your plan, which will be done come your next payment cycle.
    4. Available: you can choose to activate it on one of your plans.

     

    To apply an upgrade on your plan:

    Since an upgrade boosts your monthly plan, your plan must include that service in the first place for that upgrade to work. Say for example you receive mobile data upgrade: your plan has to include mobile data for you to enjoy an upgrade consisting of mobile data.

    Your plan showcases more than one available slot? Take advantage of the situation and assign an upgrade to each of those slots. Say for example you have an upgrade of 250 MB of mobile data, and another of 500 MB. Once these two upgrades have been activated on your plan, you’ll get to enjoy 750 MB (250+500) of extra mobile data each month.

    1. Log into your account, and go to Overview.
    2. In the left column, click on the summary that shows your My Rewards level. You can also scroll down below your usage summary to My Rewards and click on See details.
    3. Open the tab in the lower right-hand corner.
    4. Select the upgrade and click on Apply.
      • At that moment, you’ll see the white boxes below your plan start to move. Those are the slots where your upgrade can be applied.The slots with a + sign are ready to welcome your upgrade.
      • If you select a slot where there’s already another upgrade, we’ll ask you to confirm the swap. If you accept, the new upgrade will be applied to your plan come your next payment cycle.
      • Some slots are locked and cannot welcome an upgrade yet. You’ll unlock these slots when you reach higher My Rewards levels
    5. Select the slot by clicking on it.
    6. Your upgrade will be activated on your plan at the start of your next payment cycle.


    Source: https://fizz.ca/en/faq/what-do-i-receive-my-rewards-program#1

  • Rydock
    Rydock Posts: 206 ✭✭
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    Ouin c'est décevant qu'il ne puisse pas intervenir.. 😳

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