Added 1GB MEXICO Zone: Latin America, but Mobile Data not working (Setting: Mobile data and Roaming
I am currently in Cancun, Mexico (Sun, March 6, 2022).
Before coming here, I read what options available for Fizz customer (and understood Fizz call not possible) - so added
$5: 1GB MEXICO Zone: Latin America, (I also added $5 to my wallet for pay as you go text/sms).
however I find my mobile intiernet access is not working.
In my Samsung S8 Android phone, I am double checked: Mobile data and Roaming is ON.
Mobile network operators was set: Automatically (and had selected: Movistar).
I tried manually selecting: AT&T, TELCEL, 334090, Movistar (but none of this work).
I have restarted my phone few times.
Here Cancun hotel's "free" wifi is really bad (bascially non-existenc, except lobby area).
Please help.
Best Answer
-
Hi
Check that the APN on your phone is correctly set up.
Steps to follow for configuring the APN can vary from one phone to another. Here's an example:
Settings → Connections → Mobile networks → Access Point Names → APN
Fizz APN settings are:
- APN: mobile.bm
- MMSC: http://mms.mobile.bm
- MMS proxy: mmsproxy.mobile.bm
- MMS port: 80
- APN type: default,mms,supl
Source - https://fizz.ca/en/faq/i-m-outside-my-coverage-zone-and-my-mobile-data-isn-t-working-why
If the problem continues, try changing the network mode on your phone to WCDMA/GSM
You can also contact Fizz customer service for help by opening this link: https://fizz.ca/en/faq/resolving-issues and simply scroll down until you see the green bubble, then click on it to start your chat session with Fizz customer service.
You can also do it on Facebook: https://facebook.com/fizzca
-By private message on Twitter : https://mobile.twitter.com/fizz_ca
-Whatsapp : (438) 393-5814
1
Answers
-
Thank you so much PF_Ref_D2U9A. It WORKED!!!
My phone's APN (Access Pont Names) was not set properly.
It was set to old 'Videtron (midea.ng, i guess from before switching to Fizz few years ago, but it used to work in Canada and USA locations)...
I added a new APN as you listed (make sure to select it in main/1st APN selection, if multiple APN added/listed), and then selected AT&T - working like charm, and watching first Sunrise at Cancun.
Thank you again.
(Will keep adding $5 1GB as needed for next 6 days, expensive but reliable solution)
1 -
Oh yeah Nice!!!
1