Payment failed. No warnings just suspended the plan??
My internet was cancelled without my permission and without warning about a failed payment. Just woke up to a turned off internet plan without any warnings like usual. This happen to anyone else? I'm very tempted to sue this shitty company for this happe inf 2 months in a row now. Talk about being unprofessional for a company that's going to be bought out by Bell in the future.
Best Answer
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Hi,
here's how to contact Fizz’s support team directly to inquire about any issue whit your payment, they will be able to do some further investigation to correct this situation. You can do it by opening the following link: https://fizz.ca/en/faq/status-services and simply scroll down until you see the green bubble, than click on it to start your chat session with the customer service.
If the chat bubble still does not appear at the bottom of the page, on the right, after a few seconds, the number of pending sessions is higher than the service’s processing capacity. At that time, you can leave a message on the other proposed communication channels:
-By private message on Facebook/Messenger: https://facebook.com/fizzca.
-By private message on Twitter : https://mobile.twitter.com/fizz_ca
-Whatsapp : (438) 393-5814
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Answers
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Adding a credit card or updating your payment method is easily done via your account. If your credit card is about to expire, you’ll receive a notification from us in your account, as well as a text or email based on your communication preferences.
The update must take place 72 hours before the end of your payment cycle to make sure your account is updated in time for your next payment. You must add a new credit card before removing the one currently associated to your account.
Any change to your payment methods must be made in accordance with the plan change policy detailed on https://fizz.ca/en/plan-change-policy to be considered in time for the next payment.
Once a payment method has been added or modified in your account, don’t forget to associate it with each plan you wish to pay with this card. The association is not done automatically.
To add a payment method.
To remove the credit card currently associated with your account, you must first add a new credit card.
- Log into your account.
- Under My settings > Payment methods, click on Add a new payment method.
IMPORTANT
When you enter the information for your payment method, the billing address associated with your card must be 100% identical and correspond to the address you declared to your bank for that card. Pay attention to the following items:
- The name of the street (Ave, avenue)
- Special works (Saint, St, Ste)
- Hyphens
- Spaces
- Spelling
Once a payment method has been added or modified in your account, don’t forget to associate it with each plan you wish to pay with this card. The association is not done automatically.
To associate a card with a plan.
- Log into your Fizz account.
- Select the plan you wish to associate with a new card.
- Click on Manage plan > Payment method
- Select the payment method with which you’d like this plan to be associated with.
If you have more than one Fizz plan, you must repeat these steps and associate the desired payment method with each of your plans.
Source: https://fizz.ca/en/faq/how-do-i-update-my-payment-method-or-credit-card-information
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Tha is for the basic feedback. Ive already done all stated that you have said.
The problem is having this happen twice where only AFTER my plan is suspended without notice do I get a notice about it being cancelled.
Either way as I told there support once my plan is reactivated I'll be swapping company's to one that works properly. Shitty perks system is suppose to make up for the lack of customer support employees and for the terrible technical support team they use. I know teenagers with more experience when dealing with this stuff then the providers actual tech team. Very sad
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"My internet was cancelled without my permission"...
Without your permission? Get over yourself; it happened twice: you're a dead beat who doesn't pay his bill.
Fizz is pre-paid: no money, no candy.
"I'm very tempted to sue this shitty company"
Go right ahead and let us know how it turns out; always looking for a good laugh!
Speaking of good laugh: "a company that's going to be bought out by Bell in the future."
Fizz is a cable subsidiary of Vidéotron!
Get out of here you clown!
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Hello @Disappointed, Fizz is a prepaid service and like any prepaid company, no payment brings suspension of service. This said, if you paid your bill on-time they should not suspend service. If you contacted them to resolve the issue and still no service, the CCTS is the federal agency that handles consumer complaints against mobile and Internet providers. Fizz is a Videotron company and Quebecor is the parent company. Quebecor is looking to expand outside QC so it is unlikely Bell Canada would be buying it. Foul language here in the forum won't get you any respect.
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